Dear Valued Customers,

We are pleased to announce that we will be transitioning to MiCare Sdn Bhd as the new Third Party Administrator for the following products on cashless hospitalization arrangement effective 30 May 2025.

• PA Products: Liberty PA Guard
• Individual health products: Medistar, Liberty 100 Years Care, IdealCare
• Group Hospitalization & Surgical 

This change is part of our ongoing efforts to provide exceptional customer experience and deliver on our promises with utmost care. There are no changes to our policyholders’ policy’s terms and conditions. Their coverage benefits and premiums will remain unchanged. Our policyholders will continue to receive the same level of protection and service throughout the policy period. 

We are here to assist our customers in addressing any concerns that you may have and helping you provide the comfort and clarity you need. Please do not hesitate to contact the following channels should you have any inquiries:

Kindly refer to the  FAQs and e-medical application registration guide for more information.

Thank you for your kind attention to this matter. We deeply appreciate your understanding and patience as we remain committed to delivering value to our customers.

In addition to the waiver of the police report requirement, we would like to inform you that all Liberty, Kurnia, and AmAssurance policyholders affected by the recent explosion at Putra Heights will have their No Claim Discount (NCD) preserved and retained under their respective policies.

Our team is on standby at Masjid Putra Heights until 11 April 2025 to provide on-ground support with our booth set up to assist our policyholders. We are committed to support you during this difficult time. Our priority is to ensure your claims process are as smooth and worry free as possible.

For assistance, please reach out to our Customer Service Centre.

Hotline Number: 1 300 888 990

Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

As a part of our "Go Green" initiative, Liberty Insurance will be moving from the conventional document mailing method to eDocument delivery. The documents will be protected with a unique password for each customer.

Liberty Insurance would like to advise our customers to be on the alert for scammers. We will never ask you to reveal any confidential banking information. If you receive a call or an SMS requesting for such information, take note that it could be a scam.

Here are some reminders to keep you safe and not fall victim to scams:

To all valued customers,

We are deeply saddened for the community affected by the fire in Putra Heights, Subang Jaya, Selangor, and we empathize with the hardship that they are currently facing.

To simplify the claims process and expedite the support for affected policyholders, Liberty General Insurance is waiving the police report requirement for eligible insurance policies.

If you have been impacted, you can submit clear photographs of the damage along with relevant supporting documents to help facilitate your claim.

Our team is committed to help rebuild and support you during this difficult time. Our priority is to make your claims process as smooth and worry free as possible.

For assistance, please reach out to our Customer Service Centre.

Hotline Number: 1 300 888 990

Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.