Waiver of police report requirement for flood damage claims on vehicles affected by floods event in Johor in March 2025

If your vehicle was damaged by the massive floods in Johor, you are not required to submit a police report when filing a claim under the Motor Special Perils policy or Flood Relief Allowance. 

You may submit clear photographs of the damage that show your vehicle's registration number at the location of the flood. 

For further assistance, please reach out to our Contact Centre.

Hotline Number: 1 300 888 990

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Our team is here to support you throughout the process.

Ombudsman for Financial Services (OFS) is Now Known as Financial Markets Ombudsman Service (FMOS)

Please be informed that Ombudsman for Financial Services (OFS) is now known as Financial Markets Ombudsman Service (FMOS). The Financial Markets Ombudsman Service (FMOS) was established on 1 January 2025, arising from the consolidation between the Ombudsman for Financial Services (OFS) and the Securities Industry Dispute Resolution Center (SIDREC).
 
FMOS is appointed by Bank Negara Malaysia and the Securities Commission Malaysia to provide an independent, fair, and free dispute resolution service of financial consumers and investors who are unable to resolve their financial complaints with financial service providers or capital market intermediaries.
 
FMOS’ contact details and address are as follows:
 
Financial Markets Ombudsman Service
(formerly known as Ombudsman for Financial Services)
Company No: 200401025885
Level 14, Main Block,
Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur
General Line: +603 2272 2811
 
 
Complainants may file their disputes through the FMOS website under the “File A Complaint” section. Alternatively, complainants may call FMOS’ general line or visit the FMOS office to submit their disputes in person or mail the documents. Please be advised that FMOS no longer accepts complaints or documents via fax.

Avoid These Common Mistakes After an Accident

 

Related News

Liberty General Insurance Berhad will No Longer Offer Grab Daily E-hailing Insurance (GDI) from 16 April 2025

Dear Valued Policyholders,

 

Kindly take note effective April 16, 2025, Liberty General Insurance Berhad (LGIB) will discontinue offering the Daily E-hailing coverage in the GRAB portal for our brand – Liberty.

However, customers are allowed to switch and purchase the Annual E-hailing coverage from our company during the mid-term of your motor policy period and the company will charge the premium based on a pro-rata basis.


Kindly contact your agent or walk into any of our LGIB branches for assistance. You can also reach out to our Customer Contact Centre as per the details below for assistance.


Hotline number: 1300 88 8990

E-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.

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