In The News

Dear Valued Customers,

Following recent statement by Bank Negara Malaysia (BNM) and a joint statement by The Life Insurance Association of Malaysia (LIAM), the Malaysian Takaful Association (MTA) and Persatuan Insurans Am Malaysia (PIAM) on Interim measures to support policyholders impacted by the recent premium/contribution repricing, we would like to communicate our approach and planned actions for our impacted policyholders.

At Liberty Insurance, we are committed to addressing the needs of our valued partners and customers. We understand the importance of this matter and are focused on supporting affected policyholders through this transition in accordance with the Interim measures:
 

1. Spreading out future premium/contribution increases arising from repricing due to medical claims inflation

Insurance and Takaful Operators (ITO) will spread out the changes in premiums arising from medical claims inflation over a minimum of three years. This measure will remain in place until the end of 2026. With this measure, at least 80% of policyholders/participants is expected to experience yearly premium adjustments due to medical claims inflation of less than 10%.

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2. Special provisions for 60 years old and above who are covered under the minimum plan

One-year temporary pause in premium/contribution adjustment arising from medical claims inflation for those above age 60 and above, who are covered under the minimum plan within the MHIT products that they purchased. This temporary pause will be effected for one year from their policy anniversary. Policyholders/participants are advised to check with their insurer or takaful operator on details of their MHIT plan.

The two interim measures above are not applicable to premium increases that may apply when a policyholder moves to a higher age band. This will be managed by the insurer or takaful operator.

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3. Policy/certificate reinstatement options for surrendered or lapsed policies/certificates in 2024

Policyholders/participants who have surrendered or lapsed their policies/certificates due to medical repricing in 2024 will be eligible for reinstatement without underwriting requirements.

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4. Alternative MHIT Products

To supplement the interim measures, ITOs will offer appropriate alternative MHIT products at the same or lower premiums for policyholders who do not wish to continue their existing MHIT plans that have been repriced. ITOs that do not currently offer appropriate alternative products must make these products available to policyholders by end of 2025.

We are here to assist our customers in addressing any concerns that you may have and helping you provide the comfort and clarity you need. Please do not hesitate to contact the following channels should you have any inquiries:

Please refer to the following press releases and FAQ for additional information:

1. BNM Press Release
2. LIAM, MTA & PIAM Press Release
3. FAQ on MHIT Premium Repricing & Interim Measures​

Thank you for your kind attention to this matter. We deeply appreciate your understanding and patience as we remain committed to delivering value to our customers during this time.​

Please be informed that Bank Negara Malaysia (BNM) has recently announced interim measures agreed with the insurance and takaful industry, namely The Life Insurance Association of Malaysia (LIAM), the Malaysian Takaful Association (MTA) and Persatuan Insurans Am Malaysia (PIAM), to assist policyholders who experienced premium revisions of their medical and health insurance/takaful (MHIT) products.

For more information, please refer to the links below.

1. BNM Press Release
2. LIAM, MTA & PIAM Press Release
3. FAQ on MHIT Premium Repricing & Interim Measures

Thank you for your kind understanding.

Please note that there is a refund amount for selected Commercial and Personal Products Policyholders. If you are one of the affected policyholders, we will send a physical mail containing the rebate refund to your registered address. Upon receiving the mail, we kindly ask that you reply to us with the following information. The refund will be effected after receipt of your complete information:

1. For individual customers:
   • Account Holder Name:
   • Identification Card No.:
   • Bank Name:
   • Bank Account No.:
   • Contact No:
   • Email Address:
2. For business customers:
   • Account Holder Name:
   • Business Registration No.:
   • Identification Card No.:
   • Bank Name:
   • Bank Account No.:
   • Contact No.:
   • Email Address:

Please revert to us with your contact and bank account details required below within 30 days of issuance of this letter to facilitate the payment by way of Interbank Giro (IBG).

You may contact our Hotline at 1 300 888 990 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. for further clarification.

We wish to inform you that there will be scheduled closure for selected branch offices from 6 December to 8 December 2024 as Liberty General Insurance Berhad is holding an internal employee engagement event on 7 December and 8 December 2024.

Please find the list of affected branches below:

These branches will be operating as usual from Monday, 9 December 2024.

If you have any urgent enquiries or require assistance during the branch closures, please get in touch with us:

Contact our nearest authorised business partner or agent

Customer Contact Centre (for policy applications, renewal and general enquiries)

Available Monday to Thursday: 8.30am to 5.30pm  | Friday 8.30am to 4.15pm

• Liberty Hotline Number: 1-300-88-8990
• Kurnia Hotline Number: 1-800-88-3833
• AmAssurance Hotline Number: 1-800-88-6333

24/7 Emergency Roadside Assistance Services Contact Number:

• Liberty Hotline Number: 1-800-88-5005
• Kurnia Hotline Number: 1-800-88-3833
• AmAssurance Hotline Number: 1-800-88-6333

Email address:

• Liberty: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Kurnia: This email address is being protected from spambots. You need JavaScript enabled to view it.
• AmAssurance: This email address is being protected from spambots. You need JavaScript enabled to view it.

We apologise for any inconvenience caused and truly appreciate your kind understanding and support.

As part of our efforts to continuously enhance the customer experience and service quality for all our partners and customers, we are pleased to announce that the Kota Kinabalu branch has relocated to a new location on 25 November 2024.

The new location details are as below:
 

Lot 6, Ground and 1st Floor, Lorong Kompleks BSA, Kompleks BSA, Kolombong, 88450 Kota Kinabalu

Phone Number: 088-393129

We believe that these efforts will play a significant role in our aspiration to become the Leading General Insurer in Malaysia. 
 
Thank you for your support.