In The News

Dear Valued Policyholders,

Kindly take note effective March 1, 2025, Liberty General Insurance Berhad (LGIB) will discontinue offering the Daily E-hailing coverage in the GRAB portal for our brand – Liberty.

However, customers are allowed to switch and purchase the Annual E-hailing coverage from our company during the mid-term of your motor policy period and the company will charge the premium based on a pro-rata basis.

Kindly contact your agent or walk into any of our LGIB branches for assistance. You can also reach out to our Customer Contact Centre as per the details below for assistance.

Hotline number: 1300 88 8990

E-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.

In this special year-end video message, Puneet Pasricha (Pasha) our CEO, reflects on our significant milestones in 2024, including our achievements, innovative initiatives and overview of our strategic plans for 2025.

Watch the full video to discover how, with your continued support, Liberty remains committed to empowering our partners, customers and employees embrace today’s challenges and confidently pursue tomorrow’s opportunities—Today, Tomorrow, Together.

Watch the video here:

Thank you for being an integral part of our journey. Together let’s make 2025 even more remarkable!

Dear Valued Customers,

Following recent statement by Bank Negara Malaysia (BNM) and a joint statement by The Life Insurance Association of Malaysia (LIAM), the Malaysian Takaful Association (MTA) and Persatuan Insurans Am Malaysia (PIAM) on Interim measures to support policyholders impacted by the recent premium/contribution repricing, we would like to communicate our approach and planned actions for our impacted policyholders.

At Liberty Insurance, we are committed to addressing the needs of our valued partners and customers. We understand the importance of this matter and are focused on supporting affected policyholders through this transition in accordance with the Interim measures:
 

1. Spreading out future premium/contribution increases arising from repricing due to medical claims inflation

Insurance and Takaful Operators (ITO) will spread out the changes in premiums arising from medical claims inflation over a minimum of three years. This measure will remain in place until the end of 2026. With this measure, at least 80% of policyholders/participants is expected to experience yearly premium adjustments due to medical claims inflation of less than 10%.

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2. Special provisions for 60 years old and above who are covered under the minimum plan

One-year temporary pause in premium/contribution adjustment arising from medical claims inflation for those above age 60 and above, who are covered under the minimum plan within the MHIT products that they purchased. This temporary pause will be effected for one year from their policy anniversary. Policyholders/participants are advised to check with their insurer or takaful operator on details of their MHIT plan.

The two interim measures above are not applicable to premium increases that may apply when a policyholder moves to a higher age band. This will be managed by the insurer or takaful operator.

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3. Policy/certificate reinstatement options for surrendered or lapsed policies/certificates in 2024

Policyholders/participants who have surrendered or lapsed their policies/certificates due to medical repricing in 2024 will be eligible for reinstatement without underwriting requirements.

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4. Alternative MHIT Products

To supplement the interim measures, ITOs will offer appropriate alternative MHIT products at the same or lower premiums for policyholders who do not wish to continue their existing MHIT plans that have been repriced. ITOs that do not currently offer appropriate alternative products must make these products available to policyholders by end of 2025.

We are here to assist our customers in addressing any concerns that you may have and helping you provide the comfort and clarity you need. Please do not hesitate to contact the following channels should you have any inquiries:

Please refer to the following press releases and FAQ for additional information:

1. BNM Press Release
2. LIAM, MTA & PIAM Press Release
3. FAQ on MHIT Premium Repricing & Interim Measures​
4. Bank Negara Malaysia (BNM) Interim Measures on MHIT Premium Repricing FAQs

Thank you for your kind attention to this matter. We deeply appreciate your understanding and patience as we remain committed to delivering value to our customers during this time.​

Please be informed that Bank Negara Malaysia (BNM) has recently announced interim measures agreed with the insurance and takaful industry, namely The Life Insurance Association of Malaysia (LIAM), the Malaysian Takaful Association (MTA) and Persatuan Insurans Am Malaysia (PIAM), to assist policyholders who experienced premium revisions of their medical and health insurance/takaful (MHIT) products.

For more information, please refer to the links below.

1. BNM Press Release
2. LIAM, MTA & PIAM Press Release
3. FAQ on MHIT Premium Repricing & Interim Measures

Thank you for your kind understanding.

Please note that there is a refund amount for selected Commercial and Personal Products Policyholders. If you are one of the affected policyholders, we will send a physical mail containing the rebate refund to your registered address. Upon receiving the mail, we kindly ask that you reply to us with the following information. The refund will be effected after receipt of your complete information:

1. For individual customers:
   • Account Holder Name:
   • Identification Card No.:
   • Bank Name:
   • Bank Account No.:
   • Contact No:
   • Email Address:
2. For business customers:
   • Account Holder Name:
   • Business Registration No.:
   • Identification Card No.:
   • Bank Name:
   • Bank Account No.:
   • Contact No.:
   • Email Address:

Please revert to us with your contact and bank account details required below within 30 days of issuance of this letter to facilitate the payment by way of Interbank Giro (IBG).

You may contact our Hotline at 1 300 888 990 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it. for further clarification.