Support for Customers Who Need It

Support for Customers Who Need It

We understand that life is unpredictable and can bring about unforeseen challenges, causing anyone to experience difficulties at some point. This could happen due to illnesses, accidents or financial hardship or other longer-term factors such as disability that impact one’s sense of stability.

At Liberty General Insurance Berhad, we remain committed to supporting our customers during difficult times so you can get the help you need.

Extending a hand during vulnerable circumstances

We understand that some customers have specific needs and may be more exposed to the likelihood of experiencing loss, harm or disadvantage. These consumers may require extra care and support to ensure that their unique needs are met.

Consumers may face vulnerability from various factors such as:

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Physical health issues
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Challenges due to temporary or permanent disabilities
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Limited proficiency in language or literacy skills
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Age-related needs and considerations
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Natural disasters
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Financial hardships

How we provide support to those in need

Liberty General Insurance Berhad is dedicated to working with you or your appointed representative to understand your needs to deliver the right support.

We recognise that discussing your circumstances may not be easy, but our staff is specially trained to provide empathetic support while ensuring your personal information is handled with care and in line with our Privacy Policy. Contact us using any of the methods below if you need help in understanding our products, services or have other enquiries.

Contact Us

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8.30am - 5.30pm, Monday-Thursday
8.30am - 4.15pm, Friday

Online Form

Reach out to us or provide feedback using our online form

Visit Us

Walk in to any of our branches nationwide for assistance

Explore our products

Flexible and affordable insurance solutions designed to support your needs.

Liberty Insurance

Liberty Perlindungan Tenang

Affordable policy that covers accidents, mishaps and injuries

Special Care PA

A personal accident plan specially designed for Persons with Disability (“PWD”)

Kurnia Insurans

auto365 Comprehensive Lite

Budget-friendly plan with essential benefits to protect your car

Perfect 10 PA

With 10 affordable plans to choose from, you’ll find one that suits your needs, no matter where you are in life

AmAssurance

auto365 Comprehensive Lite

Budget-friendly plan with essential benefits to protect your car

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Contact Us

1300 888 990 or 03-2619 9000
customer@libertyinsurance.com.my

24/7 Emergency Roadside Assistance
1-800-88-5005
1-800-18-5423 (for Honda Vehicle Owners)

24/7 Worldwide Emergency Medical
or Travel Advice Assistance
Hotline 603 7965 39 77

Connect With Us

 

     

 

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