Private Car EZY Plus by Liberty General Insurance Berhad gives you the best motor protection money can buy. With a comprehensive plan covering every aspect of your automobile, you can be assured that your car is protected comprehensively for total peace of mind.

Guaranteed 48-hour Claims Approval

Enjoy hassle free claims approval within 48 hours for losses below RM5,000, with our electronic claims estimation system.

Hassle-free Online Renewal

Renew your policy in the comforts of your home or office via http://www.libertyinsurance.com.my

Easy NCD Transfers

Convenient NCD transfers to and from your vehicles

A Name You Can Trust 

Liberty General Insurance Berhad offers you reliability with 45 years of experience in providing protection for Malaysians.

Wide Branch Network

With 24 branches nationwide, you can be assured of convenient and accessible service.

Claims & Insurance Enquiries are Just a Phone Call Away! 

A fully-functional Liberty General Insurance Berhad Call Centre at toll free 1-300-888-990.

Add-on Features

Waiver of Betterment

Waiver of betterment provides coverage to waive the betterment cost for Private Car Comprehensive vehicles age 5 years to 15 years on Standard Models in the event new original spare parts are used during the Own Damage Repair after an accident. Betterment cost ranging from 15% to 40% depending on vehicle age and it will be waived if this add on is being purchased.

The premium varies by vehicle age, vehicle make and sum insured accordingly.

Waiver of Compulsory Excess for Unnamed Driver

Get extra protection with our new add-on features, Waiver of Compulsory Excess for Unnamed Driver (WCX). You will be able to protect your loved ones, family members, friends or anyone who drives your vehicle without any nomination named drivers required with only additional of RM 20.00 coverage purchase.

Compulsory of Excess of RM 400.00 to be borne by the policyholder, if the vehicle is driven by a person under 21 years old, or holds a (P) or (L) driver’s license. ( This is applicable for Private Car – Comprehensive only)

1-800-88-5005 -- Emergency Assistance anytime, anywhere

As an Private Car EZY Plus cardholder, you will also enjoy a host of services for your vehicle in case of a breakdown and emergency, for total peace of mind and protection.

Free Towing & Roadside Repair Services

Free towing of up to 150 kilometers radius will be arranged if your car is involved in an accident or breakdown. In the case of roadside repair, all toll charges and cost of spare parts will be borne by you.

Help is at Hand with Just One Number 

Anytime, anywhere, just call 1-800-88-5005 for emergency and breakdown assistance.

Hassle-Free Damage Repair

Send your car to any one of our 400+ approved repairers nationwide in the event your car meets with an accident.

Car Rental Assistance

Assistance with the arrangement of car rental at your own cost.

Arrangement for Hotel Accommodation

Assistance with the arrangement of car rental at your own cost.

Emergency Message Transmission

Subject to your authorisation, in case of an accident or breakdown, we will assist you to contact or inform your next-of-kin.

LIBERTY GENERAL INSURANCE BERHAD

Roadside Service Assistance Terms & Conditions

SECTION 1 -- DEFINITIONS 

1.1 CUSTOMER 

Shall mean the owner or the driver of the vehicle whom Liberty General Insurance Berhad has qualified to participate in the Liberty General Insurance Berhad Roadside Service Assistance Program and having his/her permanent Residence in Malaysia. 

1.2 VEHICLE 

Shall mean any duly registered private and/or company motor vehicle under one (1) tonne unlade weight (excluding trucks, taxis, commercial vehicles and all vehicles registered under Hire and Drive) belonging to the Customer and whom Liberty General Insurance Berhad have qualified to participate in the Liberty General Insurance Berhad Roadside Service Assistance Program, and complying with the relevant provisions, laws and regulations of the Road Transport Act 1987 Malaysia.

1.3 RESIDENCE 

Customer’s permanent home address in Malaysia as indicated during the registration with Liberty General Insurance Berhad

1.4 APPROVED REPAIRER

1. motor repair workshops which are on our panel of approved workshops; or
2. any other repairer that we have given you special permission to use.

SECTION 2 -- AVAILABILITY OF ASSISTANCE SERVICES, LIMITATIONS AND LIABILITIES

2.1 AVAILABILITY OF ASSISTANCE SERVICES

The period of validity of the services mentioned in Section 3 are granted similar to the period of the validity of the Private Car Comprehensive Motor Insurance Policy with LIBERTY GENERAL INSURANCE BERHAD.

2.2 TERRITORIAL LIMITS

The services mentioned in Section 3 shall be available in all gazette road of Malaysia including Sabah and Sarawak excluding all the Malaysian islands except Langkawi, Penang and Labuan which subject to clause 4.5.

2.3 LIABILITY OF Liberty General Insurance Berhad

Liberty General Insurance Berhad shall not be held responsible for delays or impediments in performing the assistance due to strike, war, invasion, act of armed hostilities (regardless of a formal declaration of war), civil war, terrorism, riot and civil commotion, radioactivity or any act of God or widespread catastrophe such as flood and earthquake or tidal wave.

It is understood that the towing truck, workshop, garage, chauffeur and any kind of professionals to whom the Customer will be referred to by Liberty General Insurance Berhad are for most part independent contractors responsible for their own acts and not employees, agents or servants of Liberty General Insurance Berhad.

Furthermore, Liberty General Insurance Berhad shall not be responsible for any act or failure to act on the part of those professionals such as, and not limited to, towing truck, workshop, garage, chauffeur, physicians and other professionals.

Liberty General Insurance Berhad shall not be responsible for any expenses, fees or charges under the benefits mentioned herein which is on a need basis and all costs shall be borne entirely and directly by the Customer except for Towing up to the mileage defined in the product disclosure sheet of policy subscribed. For an instance, a comprehensive private car policy will entitle towing up to 150km (roundtrip) for a total of 4 events per annum. Therefore, Customer is entitled for free services within the specified benefit described and Customer would only be required to bear the cost of Roadside Service Assistance when the mileage of services is beyond 150km for the first four service assistance requests or the entire Roadside Service Assistance cost for the fifth request onwards within the same policy year.

SECTION 3 -- ASSISTANCE SERVICES

Liberty General Insurance Berhad Roadside Service Assistance shall provide the following services to its Customer:

3.1 24 HOURS ROADSIDE SERVICE ASSISTANCE

If the vehicle breaks down and is immobilized in Malaysia, Liberty General Insurance Berhad will organize roadside service assistance to the mileage defined in the product disclosure sheet of policy subscribed. For an instance, a comprehensive private car policy will entitle assistance up to 150km (roundtrip) for a total of 4 events per annum.

The vehicle shall be towed to the nearest approved repairer or safe storage place or to the drivers/passengers place of residence or roadside repair if required.

Liberty General Insurance Berhad will not be held responsible for any cost of replacement of parts or damage to or theft of objects and accessories, which are left in or outside the vehicle.

Customers will enjoy towing or breakdown services per year in reference to the benefits available for policy subscribed and any additional towing or breakdown services will be provided at customer’s cost upon request. For an instance, a comprehensive private car policy will entitle towing up to 150km (roundtrip) for a total of 4 events per annum excluding Accident related Towing. All Breakdown Towing is allowed to a single destination only. The Towing Assistance for Breakdown does not cover from an approved repairer to another approved repairer therefore, in the event such services is required, the towing cost shall be borne by the customer. The Breakdown Towing is provided in view to enable customer assistance to obtain repair services from the nearest workshop available, thus mobilizing vehicles from workshop to another workshop is not covered within the free Roadside Service Assistance program.

3.2 BATTERY ASSIST SERVICES

In the event of a battery failure, Customer may request Liberty Roadside Service Assistance to provide a jump start assistance to enable him/ her to drive to the nearest workshop to have the battery replaced or repaired, or request for battery purchase services which is solely dependable on stock availability and customer acceptance to bear the cost of the new battery replacement for immediate installation.

3.3 ALTERNATIVE TRAVEL AND ACCOMMODATION ASSISTANCE

In the event of an accident or breakdown, should an alternative travel and/or accommodation assistance be required; the customer may make a request to Liberty General Insurance Berhad to provide alternative travel assistance.

Upon receipt of such request from the customer, Liberty Roadside Service Assistance to arrange for alternative transportation and/or accommodation for the customers to continue their journey and/or if the customer needs to spend a night at a hotel should the vehicle breakdown and repair work cannot be completed. All costs incurred for alternative travel assistance will be borne totally and directly by the policy holder or customer.

3.4 PRIVILEGED CAR RENTAL

Customer shall be entitled up to thirty percent (30%) discount on published rates on car rental from Liberty Roadside Service Assistance car rental partners. All rentals and other costs incurred in relations to the rental of vehicle shall be borne by the Customer. The discount obtainable is based on the best quote available at the time. Customer may use his/her discretion before agreeing to subscribe ant services recommended.

3.5 EMERGENCY MESSAGE TRANSMISSION

In the event of an emergency, Liberty Roadside Service Assistance shall undertake to inform the Customer’s next of kin with a reasonable time frame from the time that it receives information of the incident.

3.6 EMERGENCY EVACUATION ASSISTANCE

In the event of an accident, Liberty Roadside Service Assistance shall arrange on a service basis an ambulance or other means of transportation to send the Customer to the nearest public or private medical centre or hospital. The cost for any medical treatment and the ambulance or other means of transportation received by the Customer shall be borne totally and directly by the Customer.

3.7 HOME ASSIST

Customer is entitled to request for the following services where the cost of repair will be borne entirely by customer:-

1. Plumbing repair - arrangement for a competent service provider to assist in repair work.
2. Air-conditioning service and repair - arrangement for a competent service provider to assist in repair work.
3. Electrical wiring repair - arrangement for a competent service provider to assist in repair work.
4. Locksmith - arrangement for a competent service provider to assist in repair work.

3.8 CONCIERGE ASSIST

1. Hotel and restaurant reservations - arrangement to make reservations at Customer's preferred hotel and restaurant.
2. Golf tee-off reservations - arrangement to make reservation at Customer's preferred golf club.
3. Flower deliveries - arrangement for a florist to deliver bouquets and gifts.
4. Ticket reservations - arrangement to make reservations for travel tickets to Customer's preferred destination.

3.9 INTERSTATE AMBULANCE SERVICE

Liberty Roadside Service Assistance shall organize transporting of Customer from one hospital or medical centre in one State to another hospital or medical centre of a different State. The cost shall be borne entirely by Customer.

3.10 INTERNATIONAL ROADSIDE ASSISTANCE AT NEIGHBOURING COUNTRIES – SINGAPORE, THAILAND & BRUNEI

Liberty Roadside Service Assistance will provide towing and repatriation services up to 100km (roundtrip) from Malaysian borders to the neighbouring countries specified above. Cost of additional mileage beyond the specified will be borne by Customer. Once repatriated or towed to Malaysian territory, the Customer’s local Roadside Service Assistance coverage will apply.

SECTION 4 -- CUSTOMER OBLIGATIONS AND PROCEDURES

4.1 REQUEST FOR ASSISTANCE

In case of assistance, and prior to taking personal action, the Customer or his/her representative shall call Liberty General Insurance Berhad’s twenty-four (24) hours Emergency Hotline and furnish details such as:

1. His/her name, the vehicle registration number and NRIC number.
2. The name of the place, exact location with landmark (if necessary) and telephone number where Liberty Roadside Service Assistance can reach the Customer or his/her representative.
3. A brief description of the emergency and the nature of the assistance required.

EMERGENCY HOTLINE: 1-800-88-5005

4.2 APPROVED REPAIRER

In the event your car meets with an accident, you will need to send your car to our panel of approved workshops or any other repairer that we have given you special permission to use.

4.3 CO-OPERATION WITH Liberty General Insurance Berhad

The Customer shall cooperate with Liberty Roadside Service Assistance to allow access to obtain all original documents and receipts from relevant sources on behalf of the Customer and Liberty General Insurance Berhad where applicable in pursuit to provide the service assistance without interruption. 

4.4 LIMITATION ON ASSISTANCE CASES

Any Assistance rendered which is related to a claim must be requested or filed within fourteen (14) working days of the occurrence of such event failing which will be subject to forfeiture.

4.5 SPECIAL REQUEST 

Customer who request for carrier or use of ‘baby tyre or dolly wheel’ will be free of charge.

Other requisition involving special equipment such as crane and large trailers may incur cost that to be borne by Customer.

4.6 CHARGES PER BILL

In the event Customer require services in certain geographical location especially in certain areas such as Penang, Langkawi, Labuan, Genting Highlands, Cameron Highlands and Fraser Hill and any other highlands that may not recognize the mileage or km of services, customer will be entitled to free services up to RM 300 (Inclusive Goods and Sales or Services Tax whichever applicable), where Customer may only be required to bear the differential sum for cases where the towing cost may be higher. (Example: If the bill is amounting to RM350.00 (Inclusive Goods and Sales or Services Tax whichever applicable), customers may only need to pay RM50.00 as Liberty General Insurance Berhad covers up to a maximum of RM300.00 per Towing event. especially in certain areas such as Penang, Langkawi, Labuan, Genting Highlands, Cameron Highlands and Fraser Hill and any other highlands

SECTION 5 -- GENERAL EXCLUSIONS

5.1 OWNER’S PRESENT

Customer must be at the location of incident for verification. Liberty Roadside Service Assistance reserves the right to deny the service if the Customer of the vehicle is not available prior to providing roadside assistance.

5.2 Liberty General Insurance Berhad shall not be held responsible for the provision of the assistance services in respect of:

1. Any person who drives the said vehicle who does not hold a valid license issued by the relevant authority. 
2. Vehicle modified for racing, trials or rallying or participating in such activities.
3. Any call for assistance made by the Customer on behalf of his/her relative(s) or friends(s) which their vehicles is not listed as Liberty General Insurance Berhad Customer.
4. Vehicle number that does not tally with the number registered with Liberty General Insurance Berhad, meaning the programmed is only applicable to the registered vehicle and not the Customer.
5. Any expenses directly paid by the Customer to any third party without prior authorization from Liberty General Insurance Berhad or Liberty Roadside Service Assistance, the vehicle shall be borne totally and directly by the Customer.
6. Any vehicle carrying more passengers or towing greater weight than for which it was designed as stated in the manufacturer’s specification or arising directly or indirectly from or out of the unreasonable driving of the vehicle on unsuitable terrain.
7. Any Customer who have failed to take all reasonable precautions to maintain his/her vehicle in an efficient roadworthy condition.
8. Any vehicle left unattended for a period of a day (24 hours) or more which later culminate the problem of either the vehicle cannot be started due to weak battery, spoilt alternator, flat tyre or any other related cause.
9. Mechanical breakdown due to lack of engine oil, petrol, water and/or frost damage. Upon request from the Customer, Liberty Roadside Service Assistance may provide assistance for such incidences subject to payment by Customer of all actual costs involved.
10. Ignition key accidentally left and was locked from inside the said vehicle.
11. Change of flat tyre will be entertained only when Customer keeps a good spare tyre that is roadworthy.
12. The Company shall not be liable for any vehicle assistance that is caused by or attributed to the act of cheating by any person within the meaning of the definition of the offence of cheating set out in the Penal Code.
13. Cost of services on accident case that are duly covered by a motor policy and against which a claim from the insurance company concerned is also being made or otherwise.
14. Any accident, Mechanical breakdown, flat tyre and/or the said vehicle was immobilized on all the Malaysia Islands except Pulau Pinang, Langkawi and Labuan.
15. Loss or damage directly or indirectly occasioned as a consequence of war, invasion, act of God, act of foreign enemies, hostilities whether war be declared or not, civil war, rebellion, insurrection, terrorism, military and usurped power, riot or commotion.
16. Any customer found intoxicated with alcohol, drugs or any other substances during service.
17. Liberty General Insurance Berhad will not be held responsible or be liable for the failure on the part of Liberty General Insurance Berhad to render, provide or pay for the said benefits and entitlements to the Customers as stipulated herein.
18. Kindly visit to our website at www.libertyinsurance.com.my for the latest “Roadside Service Assistance Terms & Conditions”.

• Please note that the exclusions, limitations, terms and conditions stated above are not exhaustive. Please refer to the actual Policy for details.

• Kindly ensure that your vehicle is insured at the adequate Market Value to avoid under or over insurance. Otherwise, a compensation amount lower than the Market Value of the vehicle may apply at the time of a claim. In cases where the vehicle is insured above the market value to match the outstanding loan amount, kindly be advised that the difference between the actual market value and the outstanding loan balance will not be covered at the point of a claim settlement, despite the higher sum insured.

  For more information please contact our customer service representative at at 1 300 888 990.

• Vehicle Excess – Additional payment may be required to be borne by the policyholder in event of a Own Damage (OD) claim.

• As the owner of a vehicle, you must ensure to obtain Legal Liability to passenger (LLP) should you decide to bring your vehicle into the Republic of Singapore. This is applicable to all types of vehicle.