File A Claim

Now that you’ve got an insurance policy, here are a few simple steps on how to report or lodge a claim with ease.

We understand that reporting a loss is a painful process. We consider all loss notifications as priority.

Different types of insurance require various conditions and procedures, and the process can seem far more complicated under duress. However, it is important that all insurance policy holders are aware and knowledgeable on the process of making insurance claims. 

The following guidelines have been designed to simplify the steps and make lodging a claim, a more convenient process.
Select A Claim Type

Steps

  Visit our front counter service centres located at our head office or branches nationwide or call us on 03-26199000 or fill in the online enquiry form
  Our Representative will get in touch within 24 hours
  Contact us on 1-800-88-5005 (MASA Auto Assist) if you require towing assistance
  Once your vehicle is at a Liberty Panel Repairers workshop, they will assist to file a claim
  We will organize a survey within 24 hours upon submission of a repair estimate from Liberty's Panel Repairers
 

Documents / Info Required

  • Date of loss/incident
  • Insured Name/IC No/Policy No
  • Contact No / E-mail address
  • Brief description of damage
  • Estimate of loss

Steps

Fire
  • Notify Insurer
    Immediately notify Insurers in the event of loss/damages
  • Report to Police
    Notify Police immediately of the Fire
  • Protect
    Take all necessary measures to protect properties from further damages
  • Evidence
    Take photos of the damages/point of entry and secure all documents, information and evidence required
  • Co-operate
    Co-operate with Insurer personnel and/or Adjusters when call upon
Houseowner/Householder
  • Notify Insurer
    Immediately notify Insurers in the event of loss/damages
  • Report to Police
    Notify Police immediately for Fire/Theft (for exception, please contact our Claims Personnel)
  • Protect
    Take all necessary measures to protect properties from further damages
  • Evidence
    Take photos of the damages/point of entry and secure all documents, information and evidence required
  • Co-operate
    Co-operate with Insurer personnel and/or Adjusters when call upon
 

Documents / Info Required

  • Date of loss / incident
  • Insured Name / IC No / Policy No
  • Contact No / E-mail address
  • Brief description of damage
  • Estimate of loss

Steps

  • Notify Insurer
    Immediately notify Insurers in the event of the accident
  • Report to Police
    Notify Police immediately for accidents involving Death
  • Evidence
    Secure all documents and information required, and submit to Insurer as soon as possible
  • Co-operate
    Co-operate with Insurer personnel and/or Adjusters when call upon
 

Documents / Info Required

  • Date of loss / incident
  • Insured Name / IC No / Policy No
  • Contact No / E-mail address
  • Brief description of damage
  • Estimate of loss

Steps

  • Notify Insurer
    Immediately notify Insurers in the event of the accident
  • Report to Police
    Notify Police immediately for injuries resulted from a Road Accident (for exception, please contact our Claims personnel)
  • Medical Evidence and Photographs
    Secure medical reports indicating the extent of permanent disablement and photographs of the permanent disablement
  • Other evidence
    Secure all documents and information required, and submit to Insurer
  • Co-operate
    Co-operate with Insurer personnel and/or Adjusters when call upon
 

Documents / Info Required

  • Date of loss / incident
  • Insured Name / IC No / Policy No
  • Contact No / E-mail address
  • Brief description of damage
  • Estimate of loss
The above documents  are not intended to be all-inclusive, as the need for additional information/document may become necessary during the course of our analysis.

The appointment of an adjuster will be done by the head office, and will depend on the complexity of the case