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Dear Valued Customers,

We are pleased to announce that we will be transitioning to MiCare Sdn Bhd as the new Third Party Administrator for the following products on cashless hospitalization arrangement effective 30 May 2025.

• PA Products: Liberty PA Guard
• Individual health products: Medistar, Liberty 100 Years Care, IdealCare
• Group Hospitalization & Surgical 

This change is part of our ongoing efforts to provide exceptional customer experience and deliver on our promises with utmost care. There are no changes to our policyholders’ policy’s terms and conditions. Their coverage benefits and premiums will remain unchanged. Our policyholders will continue to receive the same level of protection and service throughout the policy period. 

We are here to assist our customers in addressing any concerns that you may have and helping you provide the comfort and clarity you need. Please do not hesitate to contact the following channels should you have any inquiries:

Kindly refer to the  FAQs and e-medical application registration guide for more information.

Thank you for your kind attention to this matter. We deeply appreciate your understanding and patience as we remain committed to delivering value to our customers.

Liberty General Insurance Berhad (Liberty) reaffirmed its commitment to serving the community through its 2025 #ServeWithLiberty employee volunteering programme, centered around the ‘Nurture with Furniture’ initiative. From 5 to 8 May, over 580 employees, known as Liberty Torchbearers, from Liberty’s Head Office and Klang Valley branches gathered at PARC Subang Jaya to construct bookshelves, wall shelves and shoe racks made from upcycled wood. 

On 9 May 2025, Liberty officially donated 293 pieces of furniture, hand-built by Liberty Torchbearers to four schools located in Carey Island, namely, Sekolah Kebangsaan Sungai Judah, Sekolah Kebangsaan Sungai Bumbun, Sekolah Jenis Kebangsaan (Tamil) Pulau Carey Barat and Sekolah Jenis Kebangsaan (Tamil) Pulau Carey Timur. 

The #ServeWithLiberty initiative saw enthusiastic participation from the Liberty Torchbearers who came together to assemble the furniture for these schools. This effort reflects the company’s broader vision of supporting education and community development.

“Our #ServeWithLiberty programme is all about empowering our people to give back to communities in meaningful and sustainable ways,” said Puneet Pasricha, Chief Executive Officer of Liberty General Insurance Berhad. “At Liberty, we believe that our strength as a company is not just measured by our success in business, but by the positive impact we make in the communities we serve.”

This initiative not only strengthened the unity and teamwork among employees but also reinforced Liberty’s dedication to corporate social responsibility. Through hands-on involvement, Liberty employees had the opportunity to directly contribute to improving educational facilities at rural schools, making a tangible difference in the lives of young learners.

The annual #ServeWithLiberty program continues to be a cornerstone of Liberty’s commitment to social impact, bringing employees together to make a difference through volunteering initiatives focused on environmental conservation, education and community well-being. This year’s #ServeWithLiberty exemplifies Liberty’s unwavering support for fostering a brighter future for underserved communities, especially the children.

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In addition to the waiver of the police report requirement, we would like to inform you that all Liberty, Kurnia, and AmAssurance policyholders affected by the recent explosion at Putra Heights will have their No Claim Discount (NCD) preserved and retained under their respective policies.

Our team is on standby at Masjid Putra Heights until 11 April 2025 to provide on-ground support with our booth set up to assist our policyholders. We are committed to support you during this difficult time. Our priority is to ensure your claims process are as smooth and worry free as possible.

For assistance, please reach out to our Customer Service Centre.

Hotline Number: 1 300 888 990

Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.