In The News

Do I have to register before making payments with eWallet?
As long as you are an eWallet user of Touch ‘n Go and Boost, you may use your Touch ‘n Go and Boost account to make payments.

What are the operating hours for online eWallet?
Online eWallet is available 24-hours daily, 7 days a week.

What happens if I have insufficient funds in my eWallet account?
Your transaction will be rejected.

Is there a limit to the number of transactions or amount I can make in a day? 
The limit is subject to the size of your wallet and available balance in your eWallet account.

I have made a payment using online eWallet, how do I know that my payment is successful? 
Once the payment has been made, you will receive a notification on details of payment via your given email account. You may also refer to Liberty Insurance website’s “Renew Online” for “Current Status”.

How do I enquire about my transaction status? 
You may check the status / balance from your eWallet account.

Will my account be debited immediately upon successful online eWallet transaction? 
Yes, your eWallet account will be debited immediately and your eWallet balance will reflect the change accordingly.

Are there any charges for using online eWallet and if so, what is the amount? 
There is no charge to you for using online eWallet.

How would I know that I am paying to Liberty Insurance Berhad? 
Online eWallet payment gateway is prompted via the Liberty Insurance website’s “Renew Online”. As long you are paying via the Liberty Insurance Berhad website, the payment is made to Liberty.

Will I get my e-policy immediately if I make payments through Liberty online portal? 
Yes. You will receive your e-policy immediately once the payment is successfully remitted to the Liberty’s account.

Dear Valued Customers,

We would like to inform you that our branch in Taiping has relocated all its operations to the following address:

1^st Floor
No.36, Jalan Maharajalela,
34000, Taiping Perak

We will ensure to continuously provide exceptional customer experience to all our business partners and customers.

For any enquiries, please contact our customer care personnel at:

Tel: 03 2619 9000 or 1 300 888 990

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NOTIFICATION:

Alor Setar Branch Services During the Administrative Enhancement Movement Control Order at Kota Setar District from 11^th to 25^th September 2020

 

Dear Valued Customers,

As a responsible insurer that cares and prioritises everyone’s health and well-being and in light of the government’s latest measures to curb the spread of COVID-19, Liberty Insurance would like to inform that Alor Setar branch will be closed effective 11^th – 25^th September 2020.

Alternatively, customers may proceed to the following channels for all new policy application, renewals and other related enquiries: 

• Contact our nearest authorized business partner or agent
• Walk in to our branches in Sungai Petani, Butterworth or Penang
• Online at www.libertyinsurance.com.my
• Email at This email address is being protected from spambots. You need JavaScript enabled to view it.
• Customer Care Helpline at 1300-888-990 or 03-2619 9000
• Dial 1800-88-5005 for 24/7 Emergency Roadside Assistance services

To curb the spread of the virus, we strongly advocate all the necessary measures to contain the virus. Take extra precautions to be safe and healthy, wear face mask, maintain physical distancing and strict personal hygiene during these unprecedented times.  

We apologize for any inconvenience caused and truly appreciate your kind understanding and support.

We look forward to serving you again. In the meantime, stay well and thank you for being a Liberty Insurance customer.

Sincerely,

Liberty Insurance Berhad

 

PEMBERITAHUAN:

Perkhidmatan Cawangan Alor Setar Semasa  Perintah Kawalan Pergerakan Diperketatkan secara Pentadbiran  11^hb – 25^hb September 2020

Pelanggan yang dihargai,

Sebagai sebuah syarikat insurans yang prihatin dan mengutamakan kesihatan serta keselamatan semua, dan sejajar dengan langkah terkini kerajaan dalam mengawal penularan virus COVID-19, Liberty Insurance ingin memaklumkan bahawa cawangan Alor Setar kami ditutup sepenuhnya pada 11hb – 25 September 2020.

Sebagai alternatif, pelanggan boleh ke saluran-saluran berikut untuk semua permohonan polisi baru, pembaharuan polisi dan sebarang pertanyaan yang berkaitan:

• Hubungi rakan niaga atau ejen sah kami yang terdekat
• Kunjungi cawangan kami di Sungai Petani, Butterworth atau Pulau Pinang
• Laman sesawang kami di www.libertyinsurance.com.my
• E-mel di This email address is being protected from spambots. You need JavaScript enabled to view it.
• Talian Khidmat Pelanggan di 1300-888-990 atau 03-2619 9000
• Hubungi 1800-88-5005 untuk Khidmat Bantuan Kecemasan 24/7 di Jalan Raya

Kami amat menekankan semua langkah yang diperlukan bagi mengawal penularan virus tersebut.  Sila ambil langkah berjaga-jaga untuk kekal sihat dan selamat, pakai pelitup muka, kekalkan jarak fizikal dan amalkan tahap kebersihan kendiri yang tinggi sewaktu situasi yang tidak pernah dijangka ini.

Kami memohon maaf atas sebarang kesulitan yang dihadapi. Kerjasama dan sokongan anda amatlah dihargai. 

Kami berharap dapat menyediakan perkhidmatan kepada anda semula tidak lama lagi. Sehingga itu, kami mohon anda sentiasa kekal sihat dan selamat serta terima kasih kerana menjadi pelanggan Liberty Insurance.

Yang benar,

Liberty Insurance Berhad

NOTIFICATION:

Tawau Branch Services During the Targeted Enhancement Movement Control Order at Tawau and Few Other Districts in Sabah from 29th September to 12th October 2020

 

Dear Valued Customers,

As a responsible insurer that cares and prioritises everyone’s health and well-being and in light of the government’s latest measures to curb the spread of COVID-19, Liberty Insurance would like to inform that Tawau branch will be closed effective 29th September – 12th October 2020

Alternatively, customers may proceed to the following channels for all new policy application, renewals and other related enquiries: 

• Contact our nearest authorized business partner or agent
• Online at www.libertyinsurance.com.my
• Email at This email address is being protected from spambots. You need JavaScript enabled to view it.
• Customer Care Helpline at 1300-888-990 or 03-2619 9000
• Dial 1800-88-5005 for 24/7 Emergency Roadside Assistance services

To curb the spread of the virus, we strongly advocate all the necessary measures to contain the virus. Take extra precautions to be safe and healthy, wear face mask, maintain physical distancing and strict personal hygiene during these unprecedented times.  

We apologize for any inconvenience caused and truly appreciate your kind understanding and support.

We look forward to serving you again. In the meantime, stay well and thank you for being a Liberty Insurance customer.

Sincerely,

Liberty Insurance Berhad

 

PEMBERITAHUAN:

Perkhidmatan Cawangan Tawau Semasa Perintah Kawalan Pergerakan Diperketatkan Bersasar di Tawau dan Beberapa Daerah di Sabah dari 29hb September hingga 12hb October 2020

Pelanggan yang dihargai,

Sebagai sebuah syarikat insurans yang prihatin dan mengutamakan kesihatan serta keselamatan semua, dan sejajar dengan langkah terkini kerajaan dalam mengawal penularan virus COVID-19, Liberty Insurance ingin memaklumkan bahawa cawangan Tawau kami ditutup sepenuhnya pada 29hb September – 12hb October 2020.

Sebagai alternatif, pelanggan boleh ke saluran-saluran berikut untuk semua permohonan polisi baru, pembaharuan polisi dan sebarang pertanyaan yang berkaitan:

• Hubungi rakan niaga atau ejen sah kami yang terdekat
• Laman sesawang kami di www.libertyinsurance.com.my
• E-mel di This email address is being protected from spambots. You need JavaScript enabled to view it.
• Talian Khidmat Pelanggan di 1300-888-990 atau 03-2619 9000
• Hubungi 1800-88-5005 untuk Khidmat Bantuan Kecemasan 24/7 di Jalan Raya

Kami amat menekankan semua langkah yang diperlukan bagi mengawal penularan virus tersebut.  Sila ambil langkah berjaga-jaga untuk kekal sihat dan selamat, pakai pelitup muka, kekalkan jarak fizikal dan amalkan tahap kebersihan kendiri yang tinggi sewaktu situasi yang tidak pernah dijangka ini.

Kami memohon maaf atas sebarang kesulitan yang dihadapi. Kerjasama dan sokongan anda amatlah dihargai. 

Kami berharap dapat menyediakan perkhidmatan kepada anda semula tidak lama lagi. Sehingga itu, kami mohon anda sentiasa kekal sihat dan selamat serta terima kasih kerana menjadi pelanggan Liberty Insurance.

Yang benar,

Liberty Insurance Berhad

NOTIFICATION:

Kota Kinabalu Branch Services During the Conditional Movement Control Order at Kota Kinabalu and Few Other Districts in Sabah from 7th October 2020 until Further Notice

 

Dear Valued Customers,

As a responsible insurer that cares and prioritises everyone’s health and well-being and in light of the government’s latest measures to curb the spread of COVID-19, Liberty Insurance would like to inform that Kota Kinabalu branch will be closed effective 7th October 2020 until further notice.

Alternatively, customers may proceed to the following channels for all new policy application, renewals and other related enquiries: 

• Contact our nearest authorized business partner or agent
• Online at www.libertyinsurance.com.my
• Email at This email address is being protected from spambots. You need JavaScript enabled to view it.
• Customer Care Helpline at 1300-888-990 or 03-2619 9000
• Dial 1800-88-5005 for 24/7 Emergency Roadside Assistance services

To curb the spread of the virus, we strongly advocate all the necessary measures to contain the virus. Take extra precautions to be safe and healthy, wear face mask, maintain physical distancing and strict personal hygiene during these unprecedented times.  

We apologize for any inconvenience caused and truly appreciate your kind understanding and support.

We look forward to serving you again. In the meantime, stay well and thank you for being a Liberty Insurance customer.

Sincerely,

Liberty Insurance Berhad

 

PEMBERITAHUAN:

Perkhidmatan Cawangan Kota Kinabalu Semasa Perintah Kawalan Pergerakan Bersyarat di Kota Kinabalu dan Beberapa Daerah di Sabah dari 7hb Oktober 2020 Sehingga Diberitahu Kelak

Pelanggan yang dihargai,

Sebagai sebuah syarikat insurans yang prihatin dan mengutamakan kesihatan serta keselamatan semua, dan sejajar dengan langkah terkini kerajaan dalam mengawal penularan virus COVID-19, Liberty Insurance ingin memaklumkan bahawa cawangan Kota Kinabalu kami ditutup sepenuhnya pada 7hb Oktober 2020 sehingga diberitahu kelak.

Sebagai alternatif, pelanggan boleh ke saluran-saluran berikut untuk semua permohonan polisi baru, pembaharuan polisi dan sebarang pertanyaan yang berkaitan:

• Hubungi rakan niaga atau ejen sah kami yang terdekat
• Laman sesawang kami di www.libertyinsurance.com.my
• E-mel di This email address is being protected from spambots. You need JavaScript enabled to view it.
• Talian Khidmat Pelanggan di 1300-888-990 atau 03-2619 9000
• Hubungi 1800-88-5005 untuk Khidmat Bantuan Kecemasan 24/7 di Jalan Raya

Kami amat menekankan semua langkah yang diperlukan bagi mengawal penularan virus tersebut.  Sila ambil langkah berjaga-jaga untuk kekal sihat dan selamat, pakai pelitup muka, kekalkan jarak fizikal dan amalkan tahap kebersihan kendiri yang tinggi sewaktu situasi yang tidak pernah dijangka ini.

Kami memohon maaf atas sebarang kesulitan yang dihadapi. Kerjasama dan sokongan anda amatlah dihargai. 

Kami berharap dapat menyediakan perkhidmatan kepada anda semula tidak lama lagi. Sehingga itu, kami mohon anda sentiasa kekal sihat dan selamat serta terima kasih kerana menjadi pelanggan Liberty Insurance.

Yang benar,

Liberty Insurance Berhad