In The News

THE EDGE 1 February 2016– Liberty Insurance Bhd. is transforming itself to compete head-to-head with the big boys in the industry. “We are now a global company with more room to grow and a bright future. We can now leverage the parent’s global experience and expertise to come out with more and better products for our customer” - David Tan, CEO

In recent months there have been multiple incidents of civil unrest in Hong Kong, which had led to flight disruptions and issuance of travel advisory warnings regarding travel to the country. The general mass media has made extensive coverage on this situation, hence the situation is now regarded as a “known event”. 

Therefore, any claims arising from the situation in Hong Kong for policies purchase on or after 14th August 2019 will not be covered. 

Customer(s) may submit a policy cancellation request (which covering Hong Kong) to us via our servicing agents or This email address is being protected from spambots. You need JavaScript enabled to view it. for policy cancellation premium refund. 

For any further enquiries, please contact our Customer Service at 1300-888-990 (Mon-Fri 8.30am to 5.15pm). 

Or e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

For Emergency Assistance while overseas, please contact our 24/7 Travel Assistance line at +603 7965 3977.

As we face the COVID-19 global pandemic together, we at Liberty Insurance would like to assure you that we will continue to provide our highest standards of service whilst managing our current operational challenges. 

In our commitment to ensure that business partners and customers remain our priority and minimizing business interruption, you may contact us via:

1. Our business partners or any of our authorised agents to purchase a new policy or renewal
2. Walk-in to the nearest Liberty Branch or Agency
3. Online at www.libertyinsurance.com.my to purchase a new policy or renewal
4. Email at This email address is being protected from spambots. You need JavaScript enabled to view it.
5. Customer Helpline at 1300-888-990 or 03-2619 9000 for general queries
6. Dial 1800-88-5005 for Emergency Roadside Assistance services

As part of our social responsibility in preventing the spread of the virus, we encourage customers and business partners to abide by the Restricted Movement Order which was announced by our Prime Minister on 16 March 2020. We also strongly advocate social distancing, replacing hand shakes with polite hand gestures, practicing good personal hygiene by regularly cleaning your hands with alcohol-based hand rubs and hand soaps. 

Most importantly, please seek immediate medical attention should you feel unwell or exposed to someone who has contracted the virus. 

Operasi Perniagaan Berjalan Seperti Biasa di Liberty Insurance dengan Langkah Berjaga-Jaga

Seperti yang semua sedia maklum, kita sedang menghadapi pandemik COVID-19 secara global. Di Liberty Insurance, kami memberi jaminan akan terus menyediakan perkhidmatan terbaik disamping menangani cabaran di dalam operasi perniagaan pada ketika ini. 

Di dalam komitmen kami bagi memastikan rakan kongsi dan pelanggan kekal menjadi keutamaan serta mengurangkan sebarang gangguan dalam operasi perniagaan, anda boleh menghubungi kami melalui:

1. Rakan kongsi atau ejen sah kami untuk membeli atau memperbaharui polisi
2. Melawat Cawangan Liberty atau wakil agensi yang terdekat
3. Laman sesawang kami di www.libertyinsurance.com.my untuk membeli atau memperbaharui polisi
4. E-mel di This email address is being protected from spambots. You need JavaScript enabled to view it.
5. Talian khidmat pelanggan di 1300-888-990 atau 03-2619 9000 untuk pertanyaan am
6. Hubungi 1800-88-5005 untuk Khidmat Bantuan Kecemasan di Jalan Raya

Sebagai sebahagian daripada tanggungjawab sosial kami dalam menghalang penyebaran virus ini, kami menyaran semua pelanggan dan rakan kongsi kami untuk mematuhi Perintah Kawalan Pergerakan yang diumumkan oleh Perdana Menteri pada 16 Mac 2020. 

Kami juga amat menekankan kepentingan jarak sosial, menggantikan amalan berjabat salam dengan tanda hormat ucapan salam iaitu meletakkan tangan kanan di dada kiri, mengamalkan tahap kebersihan diri yang tinggi dengan kerap mencuci tangan menggunakan sabun dan bahan pencuci tangan berasaskan alkohol. 

Perkara terpenting adalah dapatkan rawatan perubatan segera sekiranya anda berasa tidak sihat atau terdedah kepada seseorang yang menghidapi virus tersebut.

Dear Esteemed Business Partners,

To be more effective and efficient in our service level to you, we would like to inform you that our branch in Kajang will relocate all its operations to head office effective 24 April 2020.

The new set-up at head office will continue to improve the efficiency of our services to our policyholders where there will be a better access to our internal expertise pertaining to Underwriting, Claims, Customer Care and other related support.

For any enquiries, please contact our customer care personnel at:

Tel: 03 2619 9000 or 1 300 888 990

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

In view of the recent Novel Coronavirus outbreak that has been widely reported in the media and alerts have been issued by the World Health Organisation (WHO) , Liberty Insurance Berhad is classifying this event as known and foreseen effective 23rd January 2020.

Therefore, any damages or losses claims arising from the situation in connection with the Novel Coronavirus outbreak for policy purchase on or after 23rd January 2020 will not be covered.

Travellers who purchased or confirmed travel insurance policy on or after 23rd January 2020 will not be covered as the Novel Coronavirus outbreak would not be considered ‘unforeseeable’. 

For any further enquiries, please contact our customer service representative at 1300-888-990 or e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..