Movement Control Order’s Impact for Fire, Burglary/Theft and Money policies

Dear Valued Business Partners and Customers,

The Movement Control Order (MCO) issued by the Government was enforced from 18 March 2020 and has now been extended to 28 April 2020. This has effectively put all sectors except for essential services under lockdown with restrictions on movements within Malaysia. 

As this is a mandatory lockdown upon a governmental order beyond the control of policyholders, we are pleased to confirm that all relevant Fire policy coverage which are conditioned on the premise/dwelling being occupied, will not be affected by the restrictions imposed solely by the MCO. However, this is not applicable to premises unoccupied prior to or not related to MCO. The same is also applicable to the peril Sprinkler Leakage Endorsement where the un-occupancy of 30 days is solely due to the MCO.

In regards to Burglary/Theft and Money policies, similar approach will also be adopted.

Policyholders are not required of additional actions, should the un-occupancy is solely resulting from MCO. This notice is however not applicable to premises unoccupied prior to or not related to the MCO.

Thank you.

The Management
Liberty Insurance Berhad 

 

Frequently Asked Questions

  • How does this benefit me or my business?
    In the mentioned policies, it is a standard condition in the Policy that you must inform Liberty Insurance if your building or any contents insured in the insured property becomes unoccupied for a period of more than thirty (30) days or the insurance cover will cease. 

    However, we will waive the said condition and maintain your insurance cover if the building is unoccupied for more than 30 days as a result of the MCO. Coverage will not be affected.
     
  • Do I need to pay any additional premium for this?
    No.
     
  • What should I do if my insured premises is unoccupied due to the MCO for more than 30 days?
    You do not need to do anything at this moment.
     
  • What if the MCO continues to be extended beyond 28th April 2020?
    We will continue to maintain the cover of your insurance policy.
     
  • What if my insurance policy expires during this MCO or during the further extension of MCO beyond 28th April 2020?
    We will continue to maintain your insurance cover but please contact our authorised Agent or Customer Care at 1-300-888-990 or 03 2619 9000
     
  • What are the applicable insurance policies?
    The above is applicable to Fire Insurance, Burglary/Theft and also Money policies
     
  • What if my insured property is already untenanted before the MCO began on 18th March 2020?
    The consideration given herein is only applicable for any mandatory closures solely resulting from the government declared MCO.
     
  • What should I do if my property has been vacant before the MCO?
    Please contact our authorised Agent or contact Customer Care at 1-300-888-990 or 03 2619 9000
     
  • What if my insurance policy is already being insured as Unoccupied or Vacant?
    No action required as your cover will maintain as it is.

Precautionary Measures at Liberty Insurance Branches During Conditional Movement Control Order (CMCO)

In our efforts to ensure the safety of our business partners, customers and employees during face to face interactions within our premises, all precautionary measures that are aligned with the Standard Operating Procedure guidelines established by the government will be taken accordingly. 

Here are the guidelines to be followed by visitors before entering our branch premises: 

(Note: we highly encourage business partners and customers to visit our branch premises only for essential business services that are unable to be conducted either through our digital/electronic platforms or customer service hotline). 

Temperature screening prior entering our premise
Use hand sanitiser during your visit
Wear face mask
Keep safe 6 feet distance apart from each other
Complete Health Assessment Form before entering our premise
Limited number of customers allowed at the the waiting area

 

Stay safe and keep practicing good hygiene to reduce the risk of Covid-19 infection.

#KITAJAGAKITA.

Kota Kinabalu Branch Relocation

Dear Valued Customers,

We would like to inform you that our branch in Kota Kinabalu will relocate all its operations to the following address effective 29 June 2020:

Lot 19, 1st Floor, Lorong Kompleks BSA, 
Kompleks BSA, Kolombong, 
88450, Kota Kinabalu, Sabah 

We will ensure to continuously provide exceptional customer experience to all our business partners and customers.

For any enquiries, please contact our customer care personnel at:

Tel: 03 2619 9000 or 1 300 888 990

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Touch ‘n Go and Boost Online eWallet Goes Live 18th August 2020

Do I have to register before making payments with eWallet?
As long as you are an eWallet user of Touch ‘n Go and Boost, you may use your Touch ‘n Go and Boost account to make payments.

What are the operating hours for online eWallet?
Online eWallet is available 24-hours daily, 7 days a week.

What happens if I have insufficient funds in my eWallet account?
Your transaction will be rejected.

Is there a limit to the number of transactions or amount I can make in a day? 
The limit is subject to the size of your wallet and available balance in your eWallet account.

I have made a payment using online eWallet, how do I know that my payment is successful? 
Once the payment has been made, you will receive a notification on details of payment via your given email account. You may also refer to Liberty Insurance website’s “Renew Online” for “Current Status”.

How do I enquire about my transaction status? 
You may check the status / balance from your eWallet account.

Will my account be debited immediately upon successful online eWallet transaction? 
Yes, your eWallet account will be debited immediately and your eWallet balance will reflect the change accordingly.

Are there any charges for using online eWallet and if so, what is the amount? 
There is no charge to you for using online eWallet.

How would I know that I am paying to Liberty Insurance Berhad? 
Online eWallet payment gateway is prompted via the Liberty Insurance website’s “Renew Online”. As long you are paying via the Liberty Insurance Berhad website, the payment is made to Liberty.

Will I get my e-policy immediately if I make payments through Liberty online portal? 
Yes. You will receive your e-policy immediately once the payment is successfully remitted to the Liberty’s account.

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Contact Us

1300 888 990 or 03-2619 9000
customer@libertyinsurance.com.my

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1-800-88-5005
1-800-18-5423 (for Honda Vehicle Owners)

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or Travel Advice Assistance
Hotline 603 7965 39 77

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