Liberty General Insurance Unveils SME BI 365: Simplified Business Interruption Coverage for Malaysian SMEs

In today’s rapidly evolving business environment, protecting your enterprise is more crucial than ever. To support SMEs in Malaysia, Liberty General Insurance (Liberty) has launched SME BI 365, a comprehensive business interruption insurance product designed to ensure continuity and resilience in times of crisis.

SME BI 365 complements Liberty’s De-tariffed Fire insurance policies, such as Liberty Premier Fire & Con Loss, Fire 365, and Fire Enhanced, providing SMEs with an additional layer of protection against income loss resulting from insured events like fires, floods, or natural disasters.

Addressing SME Vulnerabilities

The adage “fail to plan, plan to fail” is particularly true for SMEs, which often operate with lean structures and are highly susceptible to major disruptions. According to a joint report by the World Bank and Bank Negara Malaysia, 75% of small businesses identified supply chain bottlenecks as a primary cause of delays in returning to operations, emphasizing the importance of insurance payouts for recovery efforts.

Liberty’s SME BI 365 is crafted to address these challenges, offering a straightforward and easily accessible insurance solution. This product simplifies the coverage process, enabling SME owners to focus on growing their businesses while safeguarding against income losses.

Key Features of SME BI 365
  • Simple Application: Easy sum insured calculations and straightforward proposal requirements.
  • Comprehensive Protection: Coverage for loss of net takings and increased operational costs due to fire, lightning, domestic explosions, and other insured perils, with options for extended coverage.
  • Industry-Specific Tailoring: Designed for businesses such as restaurants, retail shops, clinics, laundries, pet shops, and mini markets.
  • Robust Coverage Limits: Flexible sums insured up to RM5 million per location.
  • Optional Add-Ons: Additional premium options for scenarios like prevention of access or public utility failures.
Empowering SMEs with Confidence

“The SME BI 365 is a game changer for the SME segment, offering ease of calculation for the sum insured,” said Puneet Pasricha (Pasha), Chief Executive Officer of Liberty General Insurance Berhad. “This reduces the burden on business owners, allowing them to focus on expanding their operations with confidence.”

By simplifying the traditionally complex process of business interruption insurance, SME BI 365 enables business owners to provide only essential information, ensuring accessible and efficient protection.

“Understanding the risks associated with running a business is crucial,” added Pasha. “Our goal is to equip SMEs with the tools and support needed to navigate uncertainties with greater assurance.”

SMEs are encouraged to safeguard their businesses by leveraging SME BI 365. For more information, visit Liberty Insurance or connect with a Liberty General Insurance agent today.

 

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Liberty General Insurance Berhad will No Longer Offer Grab Daily E-hailing Insurance (GDI) from 16 May 2025

Dear Valued Policyholders,

 

Kindly take note effective May 16, 2025, Liberty General Insurance Berhad (LGIB) will discontinue offering the Daily E-hailing coverage in the GRAB portal for our brand – Liberty.

However, customers are allowed to switch and purchase the Annual E-hailing coverage from our company during the mid-term of your motor policy period and the company will charge the premium based on a pro-rata basis.


Kindly contact your agent or walk into any of our LGIB branches for assistance. You can also reach out to our Customer Contact Centre as per the details below for assistance.


Hotline number: 1300 88 8990

E-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Liberty has digital platforms for claims processing

KUALA LUMPUR: Liberty General Insurance Bhd, the second largest motor insurer and leading property and casualty insurer in Malaysia, offers digital platforms to support policyholders for faster and more transparent claims processing.

In a statement, the company pointed out that flooding has become a seasonal challenge in Malaysia, with heavy rains causing widespread disruption to homes, vehicles, and businesses across the country.

Liberty’s One Touch app allows policyholders to:

- Document damage quickly: Upload photos of affected areas for faster assessment.
- Track claims in real-time: Stay updated on the status of your claim at every stage.
- Receive timely resolutions: Digital tools minimise delays, enabling quicker support when it matters most.
- By reducing administrative hurdles, these advancements make it easier for affected individuals to focus on recovery.

Also, roadside assistance can be a crucial lifeline.

Liberty’s policyholders have access to:

- Towing services: For vehicles stranded in floods, towing can be requested directly through the One Touch app, ensuring the vehicle is relocated to safety.
- Emergency roadside support: Whether a jumpstart or assistance with a flat tyre is needed, help is readily available with just one touch via the app, offering reassurance even during prolonged rainy spells.

Also, with Liberty, policyholders can access customer support through both online platforms and the helpline.

Liberty's suggestions for policyholders during heavy rains at year-end:

- Monitoring weather updates: Use reliable weather apps to stay informed about flood risks in your area.
- Reviewing your insurance coverage: Check your policy details online or through the insurer’s app to ensure it includes flood damage protection for homes and vehicles.
- Documenting your property: Leverage your smartphone or other digital tools to take clear photos of your belongings for potential claims.
- Keeping receipts: Store proof of emergency repairs or purchases digitally, using apps or online folders, for easy access and submission during claims processing.

 

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Liberty General Insurance spreads Christmas cheer at Rumah Victory

Liberty General Insurance spreads festive joy with heartfelt initiatives, uplifting communities through gifts, sustainability efforts, and festive cheer.

This Christmas, Liberty General Insurance (Liberty) demonstrated the true spirit of giving through its impactful engagement initiatives under the Liberty and Kurnia brands. At the heart of their efforts was a meaningful visit to Rumah Victory, a non-profit organization offering shelter and support to vulnerable groups in Malaysia.

At Rumah Victory Nursing Home, Liberty’s team delivered gifts and essentials designed to improve residents’ daily lives. Stand fans, carrom boards, and care packages featuring fresh bed sheets and towels were among the items contributed. Adding to the festive atmosphere, the team presented a karaoke machine, encouraging residents to join in jubilant sing-alongs. Daily necessities were also provided, ensuring long-term comfort and support.

Meanwhile, at Rumah Victory Orphanage, Liberty focused on empowering children ahead of the new school year. School bags, toys, and sports equipment such as footballs and basketballs were distributed, aiming to inspire learning and play. Additionally, the company’s sustainability team led an engaging session on sustainable practices, instilling Environmental, Social, and Governance (ESG) values in the children.

The Liberty & Kurnia Christmas Truck

Extending the festive spirit beyond Rumah Victory, Liberty introduced the Liberty & Kurnia Christmas Truck to spread joy across local communities in Petaling Jaya and Kuala Lumpur. The truck was a vibrant symbol of togetherness, delivering festive cheer and embodying Liberty’s mission to positively impact society.

“Our visit to Rumah Victory and the Christmas truck initiative is a testament to our dedication to
improving the quality of life for undeserved communities and making a tangible difference where
it is needed the most.” said Puneet Pasricha (Pasha), Chief Executive Officer of Liberty General Insurance Berhad.

Making an Impact Beyond Business

Puneet further highlighted Liberty’s commitment to social responsibility. “Businesses have the power to leave a significant impact in the communities in which they serve. At Liberty, we see it as our responsibility to make this impact a positive one,” he explained.

Through its thoughtful contributions, Liberty exemplifies the idea that meaningful engagement can extend beyond business achievements. Initiatives like these showcase how companies can uplift underserved communities and inspire positive change.

Liberty’s Christmas initiatives reflect its ongoing dedication to fostering a better future. From promoting sustainable practices among children to addressing the needs of vulnerable groups, the company’s actions highlight the power of corporate responsibility. By combining festive cheer with impactful engagement, Liberty reaffirms its promise to make a lasting difference where it matters most.

 

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Year End Message from Pasha | Reflecting on 2024 and Looking Ahead to 2025

In this special year-end video message, Puneet Pasricha (Pasha) our CEO, reflects on our significant milestones in 2024, including our achievements, innovative initiatives and overview of our strategic plans for 2025.

Watch the full video to discover how, with your continued support, Liberty remains committed to empowering our partners, customers and employees embrace today’s challenges and confidently pursue tomorrow’s opportunities—Today, Tomorrow, Together.

Watch the video here:

Thank you for being an integral part of our journey. Together let’s make 2025 even more remarkable!

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