To all valued customers,

We are deeply saddened for the community affected by the fire in Putra Heights, Subang Jaya, Selangor, and we empathize with the hardship that they are currently facing.

To simplify the claims process and expedite the support for affected policyholders, Liberty General Insurance is waiving the police report requirement for eligible insurance policies.

If you have been impacted, you can submit clear photographs of the damage along with relevant supporting documents to help facilitate your claim.

Our team is committed to help rebuild and support you during this difficult time. Our priority is to make your claims process as smooth and worry free as possible.

For assistance, please reach out to our Customer Service Centre.

Hotline Number: 1 300 888 990

Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

A trip back home for Raya isn’t complete without checking off some classic balik kampung moments. How many can you tick off?

It’s that time of the year again. Raya is all about celebrating in good spirits, having santai time with family, and of course, going through the exciting balik kampung journey on the roads.

Whether you are cruising down the highway, caught in the festive rush, or making an impromptu R&R stop, keep your eyes peeled and check off some of the most memorable moments that make the ride back home a truly ‘Raya Santai-dilfitri’ adventure.

As you enjoy the journey, remember that a smooth ride starts with peace of mind. At Liberty General Insurance, they believe every balik kampung trip should be worry-free, so you can focus on creating cherishable and joyous memories with your loved ones this Raya season.

Check Off These Balik Kampung Moments:

● Santai at an R&R with some satay or nasi lemak

What’s a road trip balik kampung without a visit to an R&R? Some say it’s even tradition to fill the car with rest stop snacks and to refuel with some of your favourite foods.

● Blasting Raya songs on the highway

Putting Sudirman and Sharifah Aini in the Balik Kampung playlist is a must for setting the mood, with everyone in the car joining in a sing-along at full volume. Bonus points if you have already made a dedicated playlist for the journey!

● Getting caught in the legendary festive traffic jam

A true test of patience, but going through the Hari Raya traffic is also the perfect time to bond with your family! Stay santai and enjoy the ride with some road trip games like Eye Spy, or have a thorough catch-up session as you go through the congested roads together.

● Calling mum to ask, ‘Nak beli apa lagi?’

No matter how thorough the packing list is, there is always a last-minute request. It might range from something simple like raya cookies to extra baju raya, to an electric kettle or rice cooker. Whatever the request may be, how could you say no?

● Spotting an overloaded car packed with suitcases, pillows, and snack bags

On every Balik Kampung road trip, seeing that fully packed car can be amusing, but it just reminds us of the chaos and joy that Raya brings. And if you don’t spot a car like this on the way, look around – it may be your car that’s overpacked!

● Posting a classic ‘On the Way’ Insta story

No trip is complete without capturing the moment, especially with a scenic backdrop. Take a selfie with the gang as you embark on the highway, or take a santai video of the road from the side of your window to showcase that you’re on your journey-it’s all part of the balik kampung experience!

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KUALA LUMPUR: Liberty General Insurance’s (Liberty) Digital Roadside Assistance (DRA) - through the Liberty, Kurnia, and AmAssurance’s One Touch app, offers roadside assistance for policyholders.

With the One Touch app, request assistance with a single tap.

The app registers your location and connects you with the nearest available support.

Additionally, you could conduct remote vehicle inspections via video through the app—which leverages visual AI and human expertise — to help you make informed repair decisions on the spot.

After initiating a request - whether it’s towing services or roadside assistance, the app provides real-time tracking of your assistance.

You can monitor the progress of your request, including the estimated arrival time of the mechanic or tow truck driver, and their geolocation, and receive live status updates.

Real-time updates help eliminate the need for follow-up calls while reassuring you that help is on the way.

If your vehicle needs repairs, the app provides access to Liberty’s network of approved workshops.

Through the app, you can easily locate nearby panel workshops to ensure your vehicle receives quality care — speeding up the repair process.

The One Touch app’s DRA keeps you updated with notifications throughout the repair process.

From the acknowledgment of the claim, inspections, and approvals to the delivery of the vehicle, it ensures you stay informed.

It will also send alerts for each activity and provide updates on the repair status.

The Liberty, Kurnia, and AmAssurance’s One Touch app are available to all Liberty policyholders.

Download the app from the App Store or Google Play today.

Related News

• carsifu.my: Liberty General Insurance: One Touch app for roadside assistance
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• ramarama.my: From Breakdown to Back on the Road: Smarter Roadside Support at Your Fingertips

If your vehicle was damaged by the massive floods in Johor, you are not required to submit a police report when filing a claim under the Motor Special Perils policy or Flood Relief Allowance. 

You may submit clear photographs of the damage that show your vehicle's registration number at the location of the flood. 

For further assistance, please reach out to our Contact Centre.

Hotline Number: 1 300 888 990

Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Our team is here to support you throughout the process.