In The News

We at Liberty General Insurance Berhad (formerly known as AmGeneral Insurance Berhad) are aware of recent allegation linked to Skim Selangor General Insurance Scheme (INSAN) and AmGeneral. 

The allegations suggesting any criminal and/or unlawful activity on our part are unfounded and contain various factual inaccuracies. 

We have no reason to believe at this stage that any alleged ‘whistleblower’ information is genuine. In keeping with our obligations under the Financial Services Act 2013, we hereby affirm that we have not authorised and will not authorise release of any information pertaining to Skim INSAN to any unrelated and/or third party. 

If you have any query pertaining to your policy or our line of products, please contact our customer centre.

We are excited to announce that AmGeneral Insurance Berhad (“AmGeneral”) has changed its corporate name to Liberty General Insurance Berhad. 

In 2023, a new chapter begins for Liberty as we continue to strengthen our footprint in the market by becoming the only company in Malaysia to have access to multiple brands - Liberty Insurance, Kurnia Insurance and AmAssurance upon successfully acquiring AmGeneral Insurance Berhad. 

With 46 branches located nationwide, multiple distribution channels and over 8,000 agency work force, we aim to provide convenient and hassle-free service that is easily accessible from wherever you are and helping you find the most suitable insurance solution to suit your needs. 

As we grow stronger together, we assure you that all your rights and obligations as a policyholder or business partner will remain unaffected. Our customer service contact details will remain the same. 

For the official announcement, please refer to this link. 

For more information, please check our FAQs here.

 

About Liberty General Insurance Berhad 

Liberty General Insurance Berhad is a majority-owned subsidiary of Liberty Mutual Group. In 2022, Liberty Insurance Berhad, an owned subsidiary of Liberty Mutual Group officially acquired AmGeneral Insurance Berhad and positioned the company as the third largest motor insurer and leading property and casualty insurer in Malaysia.

Liberty continues to grow its business and strengthen its footprint in the market by becoming the only company in Malaysia to have access to multiple brands - Liberty Insurance, Kurnia Insurans and AmAssurance catering to different segment of partners & customers. 

Having served Malaysians with its trustworthy brand and insurance coverage, this robust insurance player is backed by over 110 years of experience globally & locally, offering a wide scope of general insurance products including personal & commercial, automobile, homeowners, accident & health, general liability, property, surety, workers compensation, personal, travel and specialty lines. Headquartered in Kuala Lumpur, the company is supported by 46 branch offices and approximately 1,700 employees nationwide.

Liberty’s diverse distribution network is made up of a wide geographical footprint comprising of 8,000 agents, brokers, car dealers, franchise holders & dealers, and affinity partners, as well as its fast-growing digital and direct capabilities.

 

About Liberty Mutual Insurance  

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.  

In business since 1912, and headquartered in Boston, today we are the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. As of December 31, 2022, we had $50 billion in annual consolidated revenue.  

We employ over 50,000 people in 29 countries and economies around the world. We offer a wide range of insurance products and services, including personal automobile, homeowners, specialty lines, reinsurance, commercial multiple-peril, workers compensation, commercial automobile, general liability, surety, and commercial property.  

For more information, visit www.libertymutualinsurance.com.

 

 

CONTACT DETAILS

Liberty Products and Services

• Customer Experience Hotline: 1300 888 990 or 03-7965 3977
• 24 Hours Emergency Roadside Assistance: 1 800 88 5005
• 24 Hours Worldwide Emergency Medical or Travel Advise Assistance: 03-7965 3977
• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Kurnia Products and Services

• Kurnia Contact Centre: 1 800 88 3833
• 24 Hours Kurnia Auto Assist: 1 800 88 3833
• 24 Hours Travel Assistance (Asia Assistance Network): 03-7841 5750 or 03-7628 3770
• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

AmAssurance Products and Services

• AmAssurance Contact Centre: 1 800 88 6333
• 24 Hours AmAssurance Auto Assist: 1 800 88 6333
• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

We are thrilled to share our latest updates on our branch consolidation plan which will be taking place in phases and is expected to commence starting August 2023 until 2024.

Aligned with our value – Making Things Better, this consolidation of branch offices is part of our efforts to provide better customer experience journey and service level to you. With this integrated service model, it will also encourage greater productivity and efficiency amongst employees to serve you better. 

Please find the full list of our branches relocation and their new addresses below.

 

Branches Consolidation Listing

Location	Current Address	Moving To	Operations Commencing By
Johor Bahru	No. 17 & 18, Jalan Tebrau, 80250 Johor Bahru, Johor.	No 12, 12A & 12B, Jalan Padi Satu, Bandar Baru Uda, 81200 Johor Bahru, Johor.	21 Aug 2023
Seremban	No.361, Taman Bukit Emas, Jalan Tampin, 70450 Seremban, Negeri Sembilan.	No.32, Beta Ria Business Centre, Jalan Durian Emas 4, Off Jalan Dato' Siamang Gagap, 70100 Seremban, Negeri Sembilan.	21 Aug 2023
Melaka	Ground and First Floor, No 360, Jalan Melaka Raya 4, Taman Melaka Raya, 75000 Melaka.	No 162, Taman Melaka Raya, 75000 Melaka.	21 Aug 2023
Ipoh	No. 122 & 122A, Jalan Raja Musa Aziz, 30300 Ipoh, Perak.	16 & 18, Persiaran Greentown 6, Pusat Perdagangan Greentown, 30450 Ipoh, Perak.	28 Aug 2023
Sitiawan	No. 3, First Floor, Taman Tok Perdana, Jalan Raja Omar, 32000 Sitiawan, Perak.	No-11, Taman Sentosa Dua, Jln Lumut, 32000 Sitiawan, Perak.	28 Aug 2023
Alor Setar	No. 175, G Floor, Kompleks Perniagaan Sultan Abd Hamid II, Persiaran Sultan Abd Hamid, 05050 Alor Setar, Kedah Darul Aman.	No. 18, Ground Floor & 1st Floor, Wisma BJM, Lebuhraya Darul Aman, 05100 Alor Setar, Kedah Darul Aman.	28 Aug 2023
Butterworth	No. 53, Ground & First Floor, Jalan Selat, Taman Selat Butterworth, 12000 Penang.	No. 9, Jalan Todak 1, Pusat Bandar Sunway, 13700 Seberang Jaya, Prai, Butterworth, Penang.	28 Aug 2023
Kota Bharu	First & Second Floor, Wira Avenue, Lot 602, Seksyen 13, Jalan Sultanah Zainab, 15050 Kota Bharu, Kelantan.	Lot 358, Seksyen 27 Jalan Sri Cemerlang, 15300 Kota Bharu.	3 Sep 2023
Kuala Terengganu	First Floor, No. 5033, Jalan Sultan Zainal Abidin, 20000 Kuala Terengganu, Terengganu.	No. 26 Jalan Sultan Mahmud, 20400 Kuala Terengganu, Terengganu.	3 Sep 2023
Kuantan	C-688, First and Second Floor, Jalan Bukit Ubi, 25200 Kuantan, Pahang.	B344 Jalan Berserah, 25300 Kuantan, Pahang.	4 Sep 2023
Klang	Lot 33, Ground & First Floor, Jalan Tiara 2b, Town Park, Bandar Baru Klang, 41150 Klang, Selangor.	No 1, Ground Floor & 1st Floor, Jalan Setia Dagang AK U13/AK, Bandar Setia Alam, 40170 Shah Alam, Selangor	11 Sep 2023
Kuching	Ground, 1st & 2nd Floor, Lot 329 & 330, Jalan Central Timur, 93100 Kuching, Sarawak.	Lot 105 to 109, 1st Floor, Crown Square 88 Jalan Pending, 93450 Kuching, Sarawak.	25 Sep 2023
Miri	Lot 1057, Phase II, Bintang Jaya Commercial Centre, Miri-Pujut Road, 98000 Miri, Sarawak.	Lot 665, Jalan Permaisuri, 98000 Miri, Sarawak.	25 Sep 2023
Sibu	Level 4, Wisma Liberty, No.1 Lorong Pedada 7, Jalan Pedada, 96000 Sibu, Sarawak.	No 53, Lorong Pahlawan 9, Jalan Pahlawan, 96000 Sibu, Sarawak.	25 Sep 2023
Kuala Lumpur	Menara AmMetLife, Ground Floor, No. 1, Jalan Lumut, 50400 Kuala Lumpur.	Menara Liberty KL, No 1008 Ground Floor & Level 7, Jalan Sultan Ismail, 50350 Kuala Lumpur	20 May 2024
Selangor	Level 8, Menara AmMetLife, No. 1, Jalan Lumut, 50400 Kuala Lumpur.	Menara Liberty KL, No 1008 Level 7, Jalan Sultan Ismail, 50350 Kuala Lumpur	20 May 2024

 

New Branches Listing

Location	New Address	Phone Number	Operations Commencing By
Taiping	No 36, Jalan Maharajalela, 34000, Taiping, Perak.	05-8072254	20 Nov 2023
Tawau	TB 4006, Ground Floor Taman Berkeley, Batu 2 Jalan Apas, 91000 Tawau, Sabah.	089-762633	29 Jan 2024
Batu Pahat	NO. 7 & 7A, BP Avenue, Jalan Abdul Rahman, Bandar Penggaram, 83000 Batu Pahat, Johor.	07-432 6199	29 Jan 2024
Kuala Lumpur - Jalan Yap Ah Shak (Counter)	Menara Liberty, Jln Sultan Ismail, Chow Kit, 50350 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.	03-2693 2937	29 Jan 2024
Penang	Menara Sentral No. 3, Ground Floor, Penang Street 10200 Georgetown, Penang	04-226 3618	25 Mar 2024
Sungai Petani	No.74, Jalan Legenda 1,Legenda Height, 08000 Sungai Petani, Kedah	04-442 8218	29 Apr 2024
Temerloh	No.3, Jalan Dagang 1, Dynaton Bukit Angin, 28000 Temerloh Pahang	09-296 0933	6 May 2024

Upon completion of our relocation plans, we will have a strong network of 36 branches located nationwide to continue serving our business partners and customers. This is a positive step in strengthening our foothold as we move forward in our journey to becoming the #1 General Insurer in Malaysia.

Thank you for your support.

Effective 1st July 2023, kindly note that our operating hours for our Head Office and branches will change accordingly:

Head Office

• Monday to Thursday: 8.30am to 5.30pm
• Friday: 8.30am to 4.15pm  

Branches

• Monday to Thursday: 8.30am to 5.30pm
• Friday :  8.30am to 4.15pm
• Kota Bharu & Kuala Terengganu only: 
• Sunday to Wednesday : 8.30 am – 5.30 pm 
• Thursday : 8.30 am to 4.15 pm 

Claims Centre

• Monday to Friday: 8:30am to 5:30pm
• Friday: 8.30am to 4.15pm

Contact Centre & Claims Help Desk

• Monday to Friday: 8:30am to 5:30pm
• Friday: 8.30am to 4.15pm

Roadside Assistance

• 24 Hours

  

If you have any further enquiries, please do not hesitate to reach out to us.

Liberty

• Contact Centre: 1 300 88 8990
• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Kurnia

• Contact Centre:1 800 88 3833
• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

AmAssurance

• Contact Centre: 1 800 88 6333
• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Thank you for your continuous support.

AmGeneral Insurance Berhad is pleased to announce that Puneet (Pasha) Pasricha has officially assumed the position of Chief Executive Officer (CEO).

Pasha has more than 26 years of leadership and multifunctional experience in business management and the insurance industry. He has been with Liberty Mutual for more than 16 years in various managerial capacities across US, India and Malaysia.

Pasha will be stepping into the CEO role for the combined Malaysia Market and he is excited to be a part of the journey to make Malaysia a safer place.

AmGeneral Insurance Berhad would like to take this opportunity to express its sincere appreciation to Martin Bridger for his valuable contributions during his tenure as CEO from September 2022 to April 2023.

The company’s commitment is to deliver exceptional solutions to the customers and business partners through the lens of value, access, and ease. AmGeneral Insurance Berhad will continue to engage with all stakeholders as we embark on this new journey to become the largest motor insurer and a leading general insurer in Malaysia.