Ombudsman for Financial Services (OFS) is Now Known as Financial Markets Ombudsman Service (FMOS)

Please be informed that Ombudsman for Financial Services (OFS) is now known as Financial Markets Ombudsman Service (FMOS). The Financial Markets Ombudsman Service (FMOS) was established on 1 January 2025, arising from the consolidation between the Ombudsman for Financial Services (OFS) and the Securities Industry Dispute Resolution Center (SIDREC).

 

FMOS is appointed by Bank Negara Malaysia and the Securities Commission Malaysia to provide an independent, fair, and free dispute resolution service of financial consumers and investors who are unable to resolve their financial complaints with financial service providers or capital market intermediaries.

 

FMOS’ contact details and address are as follows:

 

Financial Markets Ombudsman Service

(formerly known as Ombudsman for Financial Services)

Company No: 200401025885

Level 14, Main Block,

Menara Takaful Malaysia,

No. 4, Jalan Sultan Sulaiman,

50000 Kuala Lumpur

General Line: +603 2272 2811

Website: www.fmos.org.my

 

 

Complainants may file their disputes through the FMOS website under the “File A Complaint” section. Alternatively, complainants may call FMOS’ general line or visit the FMOS office to submit their disputes in person or mail the documents. Please be advised that FMOS no longer accepts complaints or documents via fax.