Safely share your feedback: Our NPS surveys are moving to WhatsApp

Following the circular released by the Malaysian Communications and Multimedia Commission (MCMC) on 1 September 2024, please be informed that with effect from 22 October 2024, Liberty General Insurance Berhad (LGIB) will be transitioning our Net Promoter Score (NPS) survey invitation from SMS to WhatsApp. You will receive a WhatsApp message from us upon your purchase, renewal, or claims of LGIB products. The sender will be displayed as (Liberty General Insurance) and the contact number will be (012-266 3288).

Rest assured, this is not a scam or a threat; it is a legitimate message from our company - aimed at gathering your feedback. This change is intended to enhance consumer protection against scams and data theft by limiting the sharing of personal information and unique links via SMS.