We are excited to announce that AmGeneral Insurance Berhad (“AmGeneral”) has changed its corporate name to Liberty General Insurance Berhad.

In 2023, a new chapter begins for Liberty as we continue to strengthen our footprint in the market by becoming the only company in Malaysia to have access to multiple brands - Liberty Insurance, Kurnia Insurance and AmAssurance upon successfully acquiring AmGeneral Insurance Berhad.

With 36 branches located nationwide, multiple distribution channels and over 7,000 agency work force, we aim to provide convenient and hassle-free service that is easily accessible from wherever you are and helping you find the most suitable insurance solution to suit your needs.

As we grow stronger together, we assure you that all your rights and obligations as a policyholder or business partner will remain unaffected. Our customer service contact details will remain the same.

For the official announcement, please refer to this link.

Kota Bharu Branch Phone Lines Down

Please be informed that the phone lines for our Kota Bharu branch are currently down until further notice. All efforts are being undertaken to rectify this issue.

Should you need any assistance in the meantime, please feel free to reach out to:

Contact Centre

Liberty
Hotline Number: 1300 888 990
Email address: customer@libertyinsurance.com.my

Kurnia
Hotline Number: 1 800 88 3833
Email address: customer@kurnia.com

AmAssurance
Hotline Number: 1 800 88 6333
Email address: customer@amassurance.com.my

Thank you for your patience.

Updated Operation Hours of Alor Setar Branch Due to Flooding

Updated 20 September 2024

Alor Setar branch office has resumed their operating hours effective 20^th September 2024. However, the branch office will temporarily close if there is high tide causing flooding in the area until water level recedes by the next day. The shortened effective operation hours will continue until the overall weather condition improves.

Therefore, we strongly recommend that our customers contact the following contact points in advance before walking into the branch.

Contact Centre

Liberty
Hotline Number: 1300 888 990
Email address: customer@libertyinsurance.com.my

Kurnia
Hotline Number: 1 800 88 3833
Email address: customer@kurnia.com

AmAssurance
Hotline Number: 1 800 88 6333
Email address: customer@amassurance.com.my

We are closely monitoring the situation and will notify our business partners and customers as soon as we resume our normal operations at the branch office.

We apologise for any inconvenience caused and we truly appreciate your kind understanding and support.

Please be informed that our Alor Setar branch will be temporarily closed until further notice due to floods.

For assistance, please feel free to reach out to our Contact Centre:

Liberty
Hotline Number: 1300 888 990
Email address: customer@libertyinsurance.com.my

Kurnia
Hotline Number: 1 800 88 3833
Email address: customer@kurnia.com

AmAssurance
Hotline Number: 1 800 88 6333
Email address: customer@amassurance.com.my

Please exercise utmost caution and prioritise your safety if you are in affected areas. Services will resume once conditions allow for safe operations.

Thank you for your patience.

There are no changes to our business process or contact methods.