Guest: Mr Foo Yong Chiat, Chief Commercial Lines Officer, Liberty General Insurance

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• BFM 89.9: Supporting Business Resilience With Liberty’s SME BI 365 & Fire Products

In today’s rapidly evolving business environment, protecting your enterprise is more crucial than ever. To support SMEs in Malaysia, Liberty General Insurance (Liberty) has launched SME BI 365, a comprehensive business interruption insurance product designed to ensure continuity and resilience in times of crisis.

SME BI 365 complements Liberty’s De-tariffed Fire insurance policies, such as Liberty Premier Fire & Con Loss, Fire 365, and Fire Enhanced, providing SMEs with an additional layer of protection against income loss resulting from insured events like fires, floods, or natural disasters.

Addressing SME Vulnerabilities

The adage “fail to plan, plan to fail” is particularly true for SMEs, which often operate with lean structures and are highly susceptible to major disruptions. According to a joint report by the World Bank and Bank Negara Malaysia, 75% of small businesses identified supply chain bottlenecks as a primary cause of delays in returning to operations, emphasizing the importance of insurance payouts for recovery efforts.

Liberty’s SME BI 365 is crafted to address these challenges, offering a straightforward and easily accessible insurance solution. This product simplifies the coverage process, enabling SME owners to focus on growing their businesses while safeguarding against income losses.

Key Features of SME BI 365

• Simple Application: Easy sum insured calculations and straightforward proposal requirements.
• Comprehensive Protection: Coverage for loss of net takings and increased operational costs due to fire, lightning, domestic explosions, and other insured perils, with options for extended coverage.
• Industry-Specific Tailoring: Designed for businesses such as restaurants, retail shops, clinics, laundries, pet shops, and mini markets.
• Robust Coverage Limits: Flexible sums insured up to RM5 million per location.
• Optional Add-Ons: Additional premium options for scenarios like prevention of access or public utility failures.

Empowering SMEs with Confidence

“The SME BI 365 is a game changer for the SME segment, offering ease of calculation for the sum insured,” said Puneet Pasricha (Pasha), Chief Executive Officer of Liberty General Insurance Berhad. “This reduces the burden on business owners, allowing them to focus on expanding their operations with confidence.”

By simplifying the traditionally complex process of business interruption insurance, SME BI 365 enables business owners to provide only essential information, ensuring accessible and efficient protection.

“Understanding the risks associated with running a business is crucial,” added Pasha. “Our goal is to equip SMEs with the tools and support needed to navigate uncertainties with greater assurance.”

SMEs are encouraged to safeguard their businesses by leveraging SME BI 365. For more information, visit Liberty Insurance or connect with a Liberty General Insurance agent today.

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Dear Valued Policyholders,

Kindly take note effective May 16, 2025, Liberty General Insurance Berhad (LGIB) will discontinue offering the Daily E-hailing coverage in the GRAB portal for our brand – Liberty.

However, customers are allowed to switch and purchase the Annual E-hailing coverage from our company during the mid-term of your motor policy period and the company will charge the premium based on a pro-rata basis.

Kindly contact your agent or walk into any of our LGIB branches for assistance. You can also reach out to our Customer Contact Centre as per the details below for assistance.

Hotline number: 1300 88 8990

E-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.

KUALA LUMPUR: Liberty General Insurance Bhd, the second largest motor insurer and leading property and casualty insurer in Malaysia, offers digital platforms to support policyholders for faster and more transparent claims processing.

In a statement, the company pointed out that flooding has become a seasonal challenge in Malaysia, with heavy rains causing widespread disruption to homes, vehicles, and businesses across the country.

Liberty’s One Touch app allows policyholders to:

- Document damage quickly: Upload photos of affected areas for faster assessment.
- Track claims in real-time: Stay updated on the status of your claim at every stage.
- Receive timely resolutions: Digital tools minimise delays, enabling quicker support when it matters most.
- By reducing administrative hurdles, these advancements make it easier for affected individuals to focus on recovery.

Also, roadside assistance can be a crucial lifeline.

Liberty’s policyholders have access to:

- Towing services: For vehicles stranded in floods, towing can be requested directly through the One Touch app, ensuring the vehicle is relocated to safety.
- Emergency roadside support: Whether a jumpstart or assistance with a flat tyre is needed, help is readily available with just one touch via the app, offering reassurance even during prolonged rainy spells.

Also, with Liberty, policyholders can access customer support through both online platforms and the helpline.

Liberty's suggestions for policyholders during heavy rains at year-end:

- Monitoring weather updates: Use reliable weather apps to stay informed about flood risks in your area.
- Reviewing your insurance coverage: Check your policy details online or through the insurer’s app to ensure it includes flood damage protection for homes and vehicles.
- Documenting your property: Leverage your smartphone or other digital tools to take clear photos of your belongings for potential claims.
- Keeping receipts: Store proof of emergency repairs or purchases digitally, using apps or online folders, for easy access and submission during claims processing.

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• Malaysian-business.com: Weathering the Storm: Digital Solutions for Flood Preparedness and Recovery in Malaysia