Liberty has digital platforms for claims processing

KUALA LUMPUR: Liberty General Insurance Bhd, the second largest motor insurer and leading property and casualty insurer in Malaysia, offers digital platforms to support policyholders for faster and more transparent claims processing.

In a statement, the company pointed out that flooding has become a seasonal challenge in Malaysia, with heavy rains causing widespread disruption to homes, vehicles, and businesses across the country.

Liberty’s One Touch app allows policyholders to:

- Document damage quickly: Upload photos of affected areas for faster assessment.
- Track claims in real-time: Stay updated on the status of your claim at every stage.
- Receive timely resolutions: Digital tools minimise delays, enabling quicker support when it matters most.
- By reducing administrative hurdles, these advancements make it easier for affected individuals to focus on recovery.

Also, roadside assistance can be a crucial lifeline.

Liberty’s policyholders have access to:

- Towing services: For vehicles stranded in floods, towing can be requested directly through the One Touch app, ensuring the vehicle is relocated to safety.
- Emergency roadside support: Whether a jumpstart or assistance with a flat tyre is needed, help is readily available with just one touch via the app, offering reassurance even during prolonged rainy spells.

Also, with Liberty, policyholders can access customer support through both online platforms and the helpline.

Liberty's suggestions for policyholders during heavy rains at year-end:

- Monitoring weather updates: Use reliable weather apps to stay informed about flood risks in your area.
- Reviewing your insurance coverage: Check your policy details online or through the insurer’s app to ensure it includes flood damage protection for homes and vehicles.
- Documenting your property: Leverage your smartphone or other digital tools to take clear photos of your belongings for potential claims.
- Keeping receipts: Store proof of emergency repairs or purchases digitally, using apps or online folders, for easy access and submission during claims processing.

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