Safely share your feedback: Our NPS surveys are moving to WhatsApp

 

Following the circular released by the Malaysian Communications and Multimedia Commission (MCMC) on 1 September 2024, please be informed that with effect from 22 October 2024, Liberty General Insurance Berhad (LGIB) will be transitioning our Net Promoter Score (NPS) survey invitation from SMS to WhatsApp. You will receive a WhatsApp message from us upon your purchase, renewal, or claims of LGIB products. The sender will be displayed as (Liberty General Insurance) and the contact number will be (012-266 3288).

Rest assured, this is not a scam or a threat; it is a legitimate message from our company - aimed at gathering your feedback. This change is intended to enhance consumer protection against scams and data theft by limiting the sharing of personal information and unique links via SMS.

Liberty General Insurance’s ASPIRE Scholarship Programme:Cultivating and Empowering Malaysia’s Brightest Talents

Honouring outstanding achievement: Nur Ayuni Suraya binti Muhammad (left), Lim Ming Zheng (centre), and Malissa Azween binti Roslan Anuar (right) proudly present their ASPIRE Scholarship certificates.

Kuala Lumpur, 24 September 2024 – The ASPIRE scholarship programme Awarding Ceremony marked another significant milestone in Liberty General Insurance’s (Liberty) ongoing commitment to fostering education and leadership development in Malaysia. The event celebrated the outstanding achievements of three exceptional Malaysian scholars selected to receive the ASPIRE Scholarship.

The ASPIRE Scholarship Programme was launched in March this year to support the next generation of leaders. It is designed to provide comprehensive support to deserving individuals, equipping them with the resources and guidance necessary to excel academically and professionally. This year, Liberty extends its congratulations to three promising scholars for their academic excellence and leadership potential:

  • Lim Ming Zheng – Bachelor of Science in Actuarial Studies, Asia Pacific University of Technology & Innovation (APU)
  • Nur Ayuni Suraya binti Muhammad – Bachelor of Business Insurance, Universiti Teknologi Mara (UiTM)
  • Malissa Azween binti Roslan Anuar – Bachelor of Business Insurance, Universiti Teknologi Mara (UiTM)

“Education has the power to transform lives. At Liberty we believe in investing in the future, and that begins with supporting the next generation of leaders who will contribute to the growth and development of our society. The ASPIRE Scholarship is a reflection of our commitment to empowering young minds to embrace today and confidently pursue tomorrow.

We are incredibly proud of Lim Ming Zheng, Nur Ayuni Suraya, and Malissa Azween, and we look forward to supporting them as they embark on their academic and professional journeys,” said Puneet Pasricha (Pasha), Chief Executive Officer of Liberty General Insurance Berhad.

One for the album – All smiles during Liberty General Insurance’s ASPIRE Scholarship Awarding Ceremony
From left to right: 
Jonathan Chong (Chief Risk Officer of Liberty General Insurance), Nicole Wong (Chief Operating Officer of Liberty General Insurance), Jackline Mariyam Pillai (Chief Talent Officer of Liberty General Insurance), Lim Ming Zheng (one of the scholars), Puneet Pasricha (Chief Executive Officer of Liberty General Insurance), Malissa Azween binti Roslan Anuar (one of the scholars), Nur Ayuni Suraya binti Muhammad (one of the scholars), Daniel Nee (Chief Actuary of Liberty General Insurance), Ronnie Chan Yoon Kong (Chief Claims Officer of Liberty General Insurance)

The ASPIRE Scholarship offers financial assistance, as well as mentorship and guidance, ensuring that recipients are well-prepared to take on leadership roles in their respective fields. This includes work experience and an internship opportunity with Liberty.

The programme is a key initiative by Liberty, underscoring the company’s mission to create meaningful, lasting impacts on the communities it serves. With plans to expand its reach and strengthen partnerships with both local and private universities, Liberty is committed to broadening the scope of the programme, ensuring that more deserving students have access to the support and resources they need to excel academically and lead with purpose.

For more information on the ASPIRE Scholarship Programme, visit  www.libertyinsurance.com.my

 

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Unravelling Malaysia’s Cultural Tapestry with Five Unique Traditions

Modernity and tradition are two hallmarks that define Malaysia’s identity. With such rich cultural diversity, tradition plays a vital role in the heart of our country, carrying centuries of history and deep significance. From fine arts to festivities and celebrations, and the vast array of cuisines we enjoy, these traditions symbolise resilience in the face of modernity and change.

As Malaysia Day approaches on 16th September, Liberty General Insurance (Liberty) is eager to honour the traditions and values that unite us with some lesser-known traditions that showcase Malaysia’s rich cultural tapestry, which you might consider participating in someday if you haven’t already.

 

  1. Pesta Rumbia

Visit Sabah, the Land Below the Wind, and experience Pesta Rumbia—a lively harvest festival celebrating the sago palm, which is vital to the local culture and economy. This festival, celebrated primarily in Kuala Penyu, showcases traditional sago processing methods and various cultural performances, including the Mongigol Sumundai, a ritual dance that highlights the rich heritage of the Rungus people. Pesta Rumbia provides a unique glimpse into the importance of the sago palm and the traditions that continue to shape the lives of the people in this region. 

 

  1. Tarian Zapin

At your next Johorean wedding or gathering, keep your eyes peeled for the famous Zapin dance. This traditional dance blends Middle Eastern and Malay cultural elements, originating from the Arab communities that settled in the Johor-Riau Archipelago. Characterised by graceful movements and rhythmic beats, Zapin is not only a form of entertainment but also a cultural expression rich with significance. It historically served to spread Islamic teachings and symbolises values such as humility, respect, and social harmony. 

 

  1. Ponggal

Enjoy the sweet taste of milk and rice that symbolises prosperity and abundance during Ponggal, a harvest festival celebrated by the Tamil Nadu community in Malaysia, particularly in states like Selangor and Penang. The word ‘Ponggal’ means “to boil over,” and families gather early in the morning to simmer newly harvested rice with milk and jaggery as an offering to the Sun God, Surya, in thanks for a bountiful harvest. Bonfires are lit to signify the destruction of all negative things in life, while sweet foods like sugarcane are also offered.

 

  1. Chingay Parade

Take a trip to Penang to participate in the Chingay Parade, a colourful street procession held during Chinese New Year and other significant festivals. Originating from the Chinese Hokkien community, Chingay involves the balancing of gigantic flags, banners, and intricately decorated costumes, showcasing acrobatic skills and cultural pride. Historically, the parade was conducted to celebrate the birthdays of Chinese deities or the procession of the Goddess of Mercy (Guanyin).

 

  1. Vaisakhi

Vaisakhi is a major festival for the Sikh community in Malaysia. It marks the Punjabi New Year and commemorates the formation of the Khalsa, a collective body of Sikhs, by Guru Gobind Singh in 1699. The celebrations include vibrant processions, traditional music and dance, and the community practice of ‘langar’—serving free meals to all, regardless of background. Vaisakhi embodies the values of equality, community service, and unity.

 

Just as these traditions bring communities together, Liberty is committed to providing the protection and peace of mind needed to build a better tomorrow. Whether it’s through safeguarding your car with their reliable roadside assistance or offering comprehensive coverage for unexpected events, Liberty is dedicated to ensuring that you and your loved ones are protected.

Liberty is also celebrating Malaysia Day by honouring the spirit of our nation with a video that captures the strength and unity Malaysians demonstrate in their daily lives, which you can watch here

To double up the celebration, Liberty is also running a special social media campaign titled ‘Janji Kita Together’ from 3rd to 20th September 2024*. Participants stand a chance to win RM50 Touch ‘n Go vouchers by matching states to their respective iconic symbols. You may visit Liberty’s Instagram page here to find out more about the campaign! 

This Malaysia Day, let’s embrace our rich cultural heritage and continue to grow together as one united nation. Happy Malaysia Day from all of us at Liberty General Insurance!

 

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Auto Data Technology and Liberty General Insurance Partner to Revolutionise Automotive Insurance

Liberty General Insurance Bhd (Liberty) has formed a strategic partnership with Auto Data Technology Sdn Bhd (Auto Data Technology), formerly known as Netstar Solutions Sdn Bhd, to transform the automotive insurance industry through the integration of advanced data analytics and IoT technologies (IoT).

This collaboration marks a significant step forward in adopting Usage-Based Insurance (UBI), a model that leverages real-time data to provide more personalised and accurate insurance solutions.

As the automotive industry continues to evolve with connected vehicles and smart technologies, the partnership between Auto Data Technology and Liberty aims to harness the power of big data analytics and IoT to offer customers more tailored insurance products.

Through the use of real-time data collection, including driving behaviour, mileage, and vehicle health, this collaboration enables a more accurate assessment of risk, leading to fairer premiums and more proactive customer engagement.

“Partnering with Liberty represents a pivotal moment for Auto Data Technology as we push the boundaries of what’s possible in automotive insurance,” said Dipankar Mitra, Chief Executive Officer of Auto Data Technology.

“Our data-driven approach is set to redefine how insurance companies assess risk and engage with their customers, paving the way for a more personalised and efficient insurance experience,” he added.

Puneet Pasricha (Pasha), CEO of Liberty General Insurance Berhad, said, “This partnership empowers us to provide our customers with more tailored and dynamic insurance solutions, reflecting their individual needs and driving behaviours.

By integrating advanced data analytics and real-time insights, we can elevate our service offerings and ensure that our solutions are not only personalised but also responsive to the evolving automotive landscape.”

Auto Data Technology cutting-edge platform will enable Liberty to engage with customers in a more personalised manner. By providing insights into driving habits and vehicle usage, customers will have the opportunity to make informed decisions about their coverage. This proactive approach not only enhances customer satisfaction but also fosters a deeper understanding of the benefits of safe driving practices.

The integration of big data analytics into Liberty’s operations will result in more precise risk assessments. By analysing vast amounts of data from connected vehicles, the partnership will allow for the development of more accurate risk profiles.

This will lead to more competitive pricing and better-managed risks, ultimately benefiting both the insurer and the insured.

To read more about Auto Data Technology and Liberty General Insurance, please visit www.autodatatechnologies.com and www.libertyinsurance.com.my.

  

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e-Invoice August 2024 Implementation

Dear Valued Customers,

Following the announcement of e-invoicing implementation in October 2023 by the Inland Revenue Board of Malaysia (IRBM), Liberty General Insurance Berhad (LGIB) will be implementing e-Invoice in line with IRBM direction effective 1 August 2024.

e-Invoice is a Malaysia’s national agenda and part of the Twelfth Malaysia Plan, where the focus is on strengthening the digital services infrastructure and digitalising the tax administration. It will be used as proof of earnings and expenses for both individuals and businesses for income tax deduction purposes. As part of e-Invoice requirement, companies are required to submit data to IRBM relating to our provision of products and services, as listed in IRBM’s e-Invoice Guidelines.

We want you to note that this implementation will not affect the current processes, at this time, we are not required to issue validated e-invoice to customers until 30 June 2025. Existing invoices will continue to be provided as per the current practice.

For more information, you are encouraged to visit the IRBM portal.

If you have any questions or need further clarification, please feel free to reach out to our Contact Centres at:

 

Liberty Contact Centre:

1 300 888 990 | This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Kurnia Contact Centre:

1 800 88 3833 | This email address is being protected from spambots. You need JavaScript enabled to view it.

 

AmAssurance Contact Centre:

1 800 88 6333 | This email address is being protected from spambots. You need JavaScript enabled to view it.

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